How to send reply in Tickets as Contact via Channel Phone?
Hi Everyone,
I created a ticket via PHONE Channel, when I reply the ticket with phone channel it gives me an authorization error while I already set the API for access and refresh token.
send like this with POST method
https://desk.zoho.com/api/v1/tickets/{ticketsId}/sendReply and included all these fields :
{
"channel" : "PHONE",
"content" : "Reply in a ticket",
}
Also, when I list the channels from an API, its show the accepts replies is false on phone channel, i.e
Also, when I list the channels from an API, its show the accepts replies is false on phone channel, i.e
https://desk.zoho.com/api/v1/channels
{
"code": "PHONE",
"externalId": null,
"appName": null,
"acceptsReplies": false,
"replyConfig": null,
"photoURL": null,
"name": "Phone",
"type": "SYSTEM",
"departmentId": null
}
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