I have a number of different customer support email addresses (
info@XYZ.com,
retuns@XYZ.com etc.) and want to set Zoho Desk so that the email address from which an agent replies is automatically defaulted to a predetermined address depending to which email address the customer sent their email (e.g, if the customer emails
returns@XYZ.com, the response email address should default to
returns@XYZ.com, rather than having to manually select this address).
Is this possible? It seems like such a simple and vital feature but cannot seem to find how to do this.