How to set Hierarchical permissions on the basis of Roles and Profiles in ZOHO CRM?
Hi,
I am working on
User Permissions and Limitations on the basis of
Roles and Profiles in
Zoho CRM.
I have created three different roles in
CRM which are:
- CEO
- Manager (Also have sibling i.e. Manager1)
- Agent (Also may have siblings i.e. Agent1 etc)
It will be looked in
CRM like:
Now I have two requirements.
Requirement # 1
A record should be visible to
Owner and its
Parent role but not to siblings.
Like if a record is created by
Manager, it should be visible to
Manager and
CEO but not to
Manager1, Agent and other child roles.
Requirement # 2
If a
role wants to assign its record to someone else, it should be allowed to assign the record to its
child role only. not to siblings and Parent Role.
Means if a record is created by
Manager, and it wants to assign it to someone else. It should be allowed to assign that record to its
agents, not to Manager1 and CEO. I share a screenshot here to make it more clear.
Here the
record in screenshot is created by
Manger and He wants to assign that record to his
Child role i.e. Agent.
I want that only
child role users should be shown in the
list to whom we can assign record, but you can see in the screenshot that all the users are available in the list.
Requirement # 1 is almost done but I have no idea about how to complete
Requirement # 2.
So please give me idea about it.
Thanks