Hi,

I would like to setup an abandonment journey in my website. I would like to send an email to users that have reached the reservation page and then abandon. In order to that, I want to pull the Leads from the CRM, and I don't want to create or use the Zoho forms (we already have our own forms in our website).

I have the suspicion that I will not be allowed to do that, and that I can only contact those Leads coming from the Zoho forms. Can anyone confirm this?

If that is not possible with MarketingHub, anyone knows if I can do it through the Automation Workflows in Zoho Campaigns (pulling Leads from the CRM).

I would appreciate very much your help.

Thanks