Hi everyone,

I'm currently integrating Zoho Survey with an external system and have run into a limitation I haven't been able to solve yet.

I'm using webhooks to send submitted survey data (JSON) to my external API, which works perfectly for all standard fields. However, I'm facing issues when it comes to file upload fields.

The challenge

• Survey responses are sent via webhook in JSON format

• File upload fields cant be included in the webhook payload

• I haven't found any API that allows retrieving survey responses (including uploaded files) after submission

What I'm trying to achieve

I need a reliable way to transfer uploaded files from Zoho Survey to my external system as part of the submission workflow.

Questions

1. Does Zoho Survey provide any way to access uploaded files via webhook (e.g., download links, temporary URLs, or encoded data)?

2. Is there any API or alternative method to retrieve survey responses including file uploads after submission?

3. Has anyone implemented a workaround for this?

Any insights, workarounds, or best practices would be greatly appreciated!

Thanks in advance 🙏