HTML - CSS Customization for Customer Portal

The customer self-service portal within Zoho Support is one of the easiest to set up amongst various available options to businesses today. We've had quite a few customers tell us about it over time, and we've internalized that as an important criterion while building features and enhancements to it. As easy as it is to setup, we've also heard from customers about more customization options we should build. As a result, we've started investing a lot of our efforts in that direction.

Today, we're announcing basic HTML-CSS customization for your self-service portal. You can now customize aspects of your portal to carry forward the same look and feel as your website. Simply head over to the Customer Portal section within Setup, and you'll see the Portal Customization tab there.

The experience is pretty simple and straightforward but there's still so much possibility for customization. There's a live preview right next to the HTML editor. So it's really just WYSIWYG. In addition to HTML and CSS, the original customization options we've always had will be available too.

For further help, feel free to head over to our documentation. If you're having any trouble, we'll be more than happy to help you customize.

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