I do not receive messages from prestashop

I do not receive messages from prestashop

Hello Zoho and community, we have a problem with the emails. We do not receive emails sent from prestashop

We have many accounts zoho for many customers work fine, but the domain www.almadeleon.com work bad.

we have config spf and dkim ok.

any email account receives the orders and contact form without problem. @gmail @newcompany @hotmail @other companies, even other domains configured in zoho. but @ almadeleon.com does not receive anything.

We even received an error saying the following when we put a from email @ our company and put as destination the email @ almadeleon.com see attached image

note: the emails @almadeleon.com work normally email to email.

Can you help me with this problem? Thank you.