I get no email in my account

I get no email in my account

Good Morning. I created an email with directplan.com.br domain, I can send mail normally, but do not receive any mail. I put the settings according to the instructions, but I have been wrong in something.

This message appears to Hot sends email: "Mail server is" directplan.com.br "unreachable for too long"

If you can help, thank you.

Regards,

Fernando.