I have not been using Zoho for months. I have been trying to close my account and Zoho keeps billing me for mobile edition. I am really getting frustrated because I have tried many time to close my account. It is a business account and I am the Administrator. I log in and go to "manage subscription". I went to "downgrade" and all apps/add ons are selected as "0". When I hit the downgrade button it says "Specified users in the current subscription will be removed immediately though the expiry date of your account is 07/08/2012. Are you sure to continue?" I say YES. It seems to process.
Then I go into My Zoho account as the Administrator. I choose "settings" then "close account". In the "close account screen" it keeps telling me "
Please downgrade your subscriptions from the below services before closing your account."
I have tried this several times. Every time it does the same thing. Every month you keep billing me for mobile edition. I am really upset and you are ripping me off. I want this program and the billing gone!