Hi,

We are experiencing an issue with image rendering in Zoho Desk, affecting both incoming and outgoing emails.

Images embedded in email conversations are not displaying properly. Instead, we see broken image icons or empty placeholders where the images should appear.

The issue affects:

• Incoming emails: Images sent by customers are not displayed correctly within tickets.

• Outgoing emails: Images embedded in emails sent by our agents are also broken.

• Email signatures: Images and logos included in our agents' email signatures are not rendering properly.

This issue is affecting our ability to view screenshots shared by customers, as well as the formatting and appearance of our outgoing communications.

We have attached screenshots demonstrating the issue.

We would like to understand:

1. Is this a known issue with Zoho Desk?

2. Could this be related to how Zoho Desk processes or hosts embedded images?

3. Are there any settings or configurations we should check to resolve this?

4. Is there a recommended solution to ensure images display correctly in both incoming and outgoing ticket conversations?

Any guidance or troubleshooting suggestions would be greatly appreciated.

Thank you in advance for your support!