IMAP Email Migration

IMAP Email Migration

Hello,
I have emailed support@zohomail.com 3 times, as well as opened a support ticket, but so far, no one has even acknowledged my requests.  I need to be able to migrate my email from my old server ASAP.  I used a self signed cert on the old server and according to these forums, you need to import the cert.  I have given the details of the server name as well as port the old server runs on.

What does it take to get someone to reply to support requests?  I pay for the service, it's not like I am using the free version and expecting free support.  Someone please respond and maybe DO something.

Scott