IMAP not fetching archived mails

IMAP not fetching archived mails

Hello, 
I suppose that archiving emails is a pretty standard way of keeping your inbox clutter free.

Manually moving mails from your inbox to designated folders belongs to the past, since you nowadays just simply archive the mail. 

I was therefor pretty amazed to learn that "archived mails will not be synced to IMAP clients". In this case Zoho CRM!

In reality this means that you in your Zoho CRM account will only see your sent mails, since all of the received mails have been archived.

Can someone please explain the logic behind this? Is there a technical limitation or how can this be?

Kind regards, 
Bo Thygesen




    • Sticky Posts

    • Canvas for Zoho CRM is LIVE - try the industry's first CRM design studio.

      Canvas is LIVE! Today, Zoho CRM is finally launching Canvas, our ambitious approach to create the gold standard of CRM experience. After a successful early access program, Canvas is now available for all. And by all, we mean all. Canvas is available by
    • FAQs on Assignment rules - Post your questions

      Dear All, Greetings! Assignment rules benefit organizations with effortless queue management capabilities. To bring more clarity on assignment rules, we are constantly publishing FAQs in our knowledge base. To ease the navigation across these FAQs further,
    • FAQs on Approval Process - Post your Questions

      Dear All, Greetings! Approval process allows to validate records and streamline the process across organization to ensure a systematic approach. To resolve your probable queries, we are constantly gathering relevant FAQs and publishing them to address
    • Focus Group webinar - Multiple Sandbox and newer Sandbox enhancements

      Edition requirement Enterprise and above, CRMplus, Zoho One Feature restrictions NA Feature role Amongst other things, Multiple Sandboxes provide multiple testing environments for different users in an organization Webinar details 14th December 2021 Session
    • Gamescope is leveling upto Motivator for Zoho CRM

      Hello,   As you are aware, we recently made Motivator for Zoho CRM available for Zoho One, CRMPlus and CRM Ultimate editions. Since Motivator has all the features of Gamescope and even more advanced gamification, we are planning to EOL Gamescope on 30th

      Zoho SalesIQ Resources



            Zoho TeamInbox Resources

              Zoho DataPrep Resources


                  Zoho CRM Plus Resources

                    Zoho Books Resources


                      Zoho Subscriptions Resources

                        Zoho Desk Resources

                          Zoho Projects Resources


                            Zoho Sprints Resources


                              Qntrl Resources


                                Zoho Creator Resources


                                  Zoho WorkDrive Resources




                                      Zoho Campaigns Resources

                                        Zoho CRM Resources

                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now


                                                      Zoho Show Resources


                                                        Zoho Writer Writer

                                                        Get Started. Write Away!

                                                        Writer is a powerful online word processor, designed for collaborative work.

                                                                  有料プランをご利用の方