I'm curious to hear others' perspectives on whether they BCC Zoho or sync via IMAP.
We currently BCC because we want to permanently retain emails with contacts. We find them invaluable for new hires and just keeping a "history" that we can't necessarily achieve with notes.
The downside of course being we can't take advantage of tools such as SalesInbox.
Ideal situation would be IMAP sync with a way to retain emails permanently with their respective leads/contacts.