import wrong columns into zoho leads from campaign monitor

import wrong columns into zoho leads from campaign monitor

Hi i had tried to import leads from campaign monitor into ZOHO crm but i had mapped all the columns correctly before importing. in my CSV .... if i clicked "save as" it was unicode-16 but if i import using unicode - 16 ... i will get gibberish during the mapping section. but if i chose unicode-8.. mapping section is fine but after importing.. the information will go into the wrong column!  please help!