Important: Disabling callbacks for active webhooks upon reaching failure threshold

Important: Disabling callbacks for active webhooks upon reaching failure threshold

Hello,

A small number of Zoho Sign customers, mostly API and integration users, might find that their configured webhooks are now in the DISABLED state and, as a result, would have stopped receiving webhook callbacks.

This is not an issue or a bug. This change of state was triggered due to a failure threshold being exceeded for active webhook URLs. This was introduced during our recent webhook enhancement update as an internal measure to keep our server loads in check by limiting calls sent to bad URLs and avoid performance issues on our end.

As you may know, when setting up a webhook in Zoho Sign, users have the option to enter their configured payload capture URL and send a sample payload to test its intended behaviour. On our side, the Zoho Sign servers must receive a HTTP 200 response to denote a successful webhook callback and delivery of the payload. However, due to varying reasons, commonly bad URL configurations and server load issues on the client side, the callback may fail causing the intended behaviour to break. In such scenarios, when multiple consecutive callbacks fail, it can cause an unprecedented load on our servers. As a result, during our recent update we introduced a failure threshold which when met automatically disables the webhook preventing further callbacks to the same URL while improving message deliverability to other working URLs. It was then expected that the affected users would identify the cause of the repeated callback failures, fix any configuration or server issue(s), and re-enable these webhooks from the Zoho Sign web interface.

In the past few days, several customers reported that their webhooks were being automatically disabled due to these checks being put in place. To mitigate this, we have increased the failure threshold manifold to avoid premature disabling of webhooks in the case of minor events such as response time-outs due to brief downtimes and slowness in client servers.

For any further clarifications or assistance, feel free to write back to us at support@zohosign.com.

Cheers.
Sai
            • Sticky Posts

            • Free webinar: Sign and collect payments instantly with Zoho Sign and Zoho Checkout

              Hello, Do you manage to get your business documents signed but find it difficult to collect payments on time? We have you covered! Zoho Sign now integrates with Zoho Checkout to help you get your documents digitally signed and collect payments, all at
            • Announcing Zoho Sign integration with Zoho Checkout

              Hello,   We're excited to announce the Zoho Sign integration with Zoho Checkout. With this integration, your users and associates can sign documents and collect payments in the same workflow.   How setting up this integration works Key benefits: Removes
            • Zoho Sign: Product Updates - Q3-Q4, 2021 and 2022 Preview

              Hello, everyone! 2021 has been a breeze of a year in the face of a seemingly unending global pandemic. And yet, businesses have displayed great resilience by quickly adopting a system of hybrid work that better suits their evolving operational needs.
            • Announcing Zoho Sign Credits - a revamp of our add-on pricing

              Hello, We are pleased to announce a revamp of the existing add-on structure and pricing in Zoho Sign. In the coming weeks, we will be introducing Zoho Sign Credits, a common add-on which will apply across features and integrations that incur additional

            Zoho Pagesense Resources

              Zoho SalesIQ Resources



                    Zoho TeamInbox Resources

                      Zoho DataPrep Resources



                        Zoho CRM Plus Resources

                          Zoho Books Resources


                            Zoho Subscriptions Resources

                              Zoho Desk Resources

                                Zoho Projects Resources


                                  Zoho Sprints Resources


                                    Qntrl Resources


                                      Zoho Creator Resources


                                        Zoho WorkDrive Resources




                                            Zoho Campaigns Resources

                                              Zoho CRM Resources

                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now


                                                        Zoho Show Resources