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Hello everyone,

We would like to inform you about some upcoming changes regarding the compatibility of the WorkDrive TrueSync/Sync app with certain operating systems.
  • For Windows users: Support for the WorkDrive TrueSync/Sync app on Windows 7, 8, and 8.1 will soon be discontinued.
  • For Mac users: Support for the WorkDrive TrueSync/Sync app on Mac versions 10.14, 10.15, and 11 will soon be discontinued.
Supported OS versions:

For Windows: Windows 10 (Version 1809 or later) & above
For Mac: OS X 12 and above

[Download link]

What will happen to your files after this?
  • The files that you have already synced can be accessed using WorkDrive TrueSync/Sync app.
  • After the 2nd Quarter of 2024, you'll not be able to sync or access files if you continue using the above mentioned OS versions.

To ensure seamless and uninterrupted access to the WorkDrive desktop sync apps, we kindly request all users consider upgrading their operating systems. Upgrading to a more recent OS version will allow you to continue enjoying all the benefits of WorkDrive. 
For more information on why we have ended support for Windows 7, 8, and 8.1, click here.

We understand that these changes might require some adjustments on your end, and we truly appreciate your understanding and cooperation as we strive to provide you with the most secure and up-to-date experience with WorkDrive.

If you have any questions or concerns, please feel free to drop them in the comment section below or reach out to our support team for assistance.

WorkDrive support info: 

2 users like this announcement.
5 Replies
Reply
  • 1 year ago

Hi there,

For many of us, the Windows 7 machine is connected to medical equipment like X-ray scanners, DEXA scanners and similar. In hospital and medical settings, it is not possible to upgrade these systems to a new operating system as the machines don't work with newer operating systems. This would be terrible for the connectivity of these machines - is there no way you can allow users in this situation to remain using the existing app? 

Hello,

Thank you for writing to us.

We understand your request for Sync support on Windows 7, especially considering your healthcare environment where Windows 7 machines are crucially connected to essential medical equipment such as X-ray and DEXA scanners. We understand that upgrading these systems to a newer operating system may not be feasible at the moment.

However, please note that we are discontinuing support for older versions due to security concerns associated with these versions. Microsoft has also ended support for Windows 7 and earlier versions. Therefore, we recommend considering an operating system upgrade soon to ensure the security and reliability of your systems.

Hope this helps!

Regards, 
Kamatchi| Customer Success Team

Update: WorkDrive TrueSync/Sync app support for Mac 11 and earlier versions will soon be discontinued

To ensure seamless and uninterrupted access to the WorkDrive desktop sync apps, we kindly request all users consider upgrading their operating systems as soon as possible.

If you have any questions, please drop them in the comment section below or reach out to our support team for assistance.

WorkDrive support info: 

Regards,
Karthick | Zoho WorkDrive Team

I would like to use Zoho work 

  • 8 months ago

Hello Tibet,

Hope you are doing well!

As mentioned earlier, we wanted to let you know that the WorkDrive Truesync / Sync application soon will not be supported on Windows 7 / Mac versions 10.14, 10.15, and 11. We request you upgrade your OS to use the WorkDrive sync applications. 

If you have any specific queries/requirements, please revert to us at support@zohoworkdrive.com. We are happy to help you. 

Thanks and regards,
Logaraj C | Customer Success team.

Reply to Dhineshraj KA
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