Imported emailtemplate from Mail Designer Pro 3 is changed by Zoho when send and picture used are not visible in Outlook 2016

Hi,

I am experimenting with the Zoho campaign module and have the following problems:

1. Imported mailing.html file with pictures from Mail Designer Pro 3 (Equinox) is changed by Zoho

2. The pictures are not visible in Windows Outlook 2013

Steps to reproduce:

1. I created email template in Mail Designer Pro 3 (see zip file Mark test VEEEW email.zip) and send a test email from this application. This mail is received correctly on mobile and desktop. See by example the screenshot of the mobile email attached to this post (ps-good-mobile.png)

2. I created an campaign in Zoho and uploaded the HTML file and the pictures in a zip file (see Mark test VEEEW email.zip).

- The mail is good visible in Zoho campaigns itself when i view it in the browser.

3. But when i send the campaign out to some test accounts i have the following issues:

- The email is on the mobile device much smaller see attachment ps-zoho-mobile.png when you compare it to ps-good-mobile.png.

- In outlook 2013 under Windows the pictures are not visible in the email. See attachment ps-zoho-outlook.png for the error message shown (it says in dutch that the picture can not be loaded from the destination or is moved to another location. Which is strange because i can see the email in Zoho campaigns itself with the pictures).

What is going wrong here?

Hopefully you can help me with this because we used Mailchimp and made the migration towards Zoho especially for the CRM part but if the campaigns are not correctly working we have to look for another solution. So i hope you have an answer why this template is not working when i import it in Zoho Campaigns.

Greetings,

Sigrid Bakker

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Topic Participants
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