Importing Help Center - from export Help Center

Importing Help Center - from export Help Center

Hi guys,

I'm trying to import a copy (which I exported out of DESK) of our help center into a new Zoho Desk environment.
Though, when starting the import, only 5 fields are able to be mapped.

What I don't understand is, I just exported the Help Center from Zoho but when trying to import it again it won't allow me to import all the columns. How?

See message below. These are all standard columns, right??

Following Columns in your XLS/CSV/VCF file are not mapped with any of the Zoho Desk field. The data in these columns will not be imported if you try to continue the importation. Click the Previous button to map these fields. If you wish to continue, click the Import button.

  • Artikel Id( Col: 1 )
  • Department( Col: 2 )
  • Department Id( Col: 3 )
  • Topic( Col: 6 )
  • Topic Id( Col: 7 )
  • Artikel Owner Id( Col: 9 )
  • Public( Col: 10 )
  • Created By( Col: 12 )
  • Created By Id( Col: 13 )
  • Modified By( Col: 14 )
  • Modified By Id( Col: 15 )
  • Created Time( Col: 16 )
  • Modified Time( Col: 17 )
  • Tags( Col: 18 )
  • Seo Title( Col: 19 )
  • Seo Meta keywords( Col: 20 )
  • Seo Meta description( Col: 21 )
  • Language( Col: 22 )

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