The records in the Pipeline module (Deals) are the actual work for a user in Bigin. However, right now the record are created manually in the Pipelines module.There is no way to automatically create a record in the pipeline, when a new email is received or through a webform submission.

Email-In solves the above case by auto-creating records in the pipeline, whenever a new email is received.

This is similar to the 'Support Alias' feature in Desk where tickets are automatically created whenever a new email is received to the support email address of each department.

Record creation & mapping:

• A Deal record is created based on the email subject with the subject details mapped in the deal record name.
  

• A Contact record will be created based on the email 'From' address and from address details mapped in contact record name of the deal.
  

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You can update the app using the link given below:

Bigin app for iOS

Please do try out the app and share your feedback in the comments section.