install a data list

mass email data list

receive email and telephone calls via a hosted Voip

call email and telephone leads to complete an initial document and book meeting in 2 days to meet them to complete main document

record book date of meeting

record completion of meeting

record completion of work

record sending work for checking

record receiving work

record email of work for checking with client

record email of work signed by client as checked

record producing final draft of work

record sending work for printing

record printed work completed

record call to deliver document

record completion of document to client

if i can have an idea of what i need to do 

like a list of instructions

can you help me with this ?

Zuhair