We are using the Zoho REST API (2.0) to submit calls to our ZohoCRM instance. All calls are created as closed activities instead of open activities. As these calls are scheduled for the future, being closed isn't useful to us.

I have tried all the fields available in the documentation, including a few not documented, with no luck. The request I'm making looks like:

Request:

call.json:

1. {
   
2.     "data": {
   
3.       "Who_Id": { id: "some-existing-contact-idc" },
   
4.       "Subject": "Catch up with Mike",
   
5.     }
   
6. }
   

I have also tried many different permutations for the body using the fields shown below:

1. Start_Time: "2019-09-09T12:00:00-00:00"
   
2. $se_module: "Contacts"
   
3. Billable: false
   
4. Reminder: "2018-09-09T12:00:00-00:00"
   
5. Call_Duration: "60:00"
   
6. Call_Type: "Outbound"
   
7. whichCall: "ScheduleCall"
   
8. Call_Status: "Scheduled"
   

All permutations created successful calls, but all created closed activity calls instead of open activities calls.

The only existing topic I could find on this was the following link, but has had no reply.

https://help.zoho.com/portal/community/topic/schedule-a-call

Any help appreciated! 

Edit: 19/07/2018

I have also tired the following fields after inspecting a successful open call scheduled via the ZohoCRM UI- and it still creates a closed call

1.       Subject: "Scheduling test",
   
2.       Call_Purpose: "",
   
3.       modsel: "Accounts",
   
4.       modname: "",
   
5.       modid: "",
   
6.       Call_Type: "Outbound",
   
7.       Call_Start_Time: "2020-09-09T12:00:00-00:00",
   
8.       Call_Start_Timehour: "04",
   
9.       Call_Start_Timeminute: "55",
   
10.       Call_Start_Timeampm: "PM",
    
11.       DurationInMinute: "",
    
12.       DurationInSecond: "00",
    
13.       Call_Duration: "00:00",
    
14.       Description: "",
    
15.       Call_Result: "",
    
16.       ownerId: "--removed--",
    
17.       projId: "",
    
18.       taskListId: "",
    
19.       taskId: "",
    
20.       Comment: "",
    
21.       taskName: "",
    
22.       module: "Calls"