Instant messaging is now supported in the latest version of the Zoho Desk iOS mobile app

Instant messaging is now supported in the latest version of the Zoho Desk iOS mobile app

Hello,

In the latest version (v 2.6.12) of the Zoho Desk iOS mobile app, we have brought in support for Instant messaging integration.

What is Instant messaging?

Zoho Desk's IM is the perfect messaging platform to take business to the next level by making customer communication easy and efficient. For instant support to customers, we allows most popular messaging apps like WhatsApp, LINE, Telegram and WeChat to integrate within desk app. It's easier for customers to reach businesses like never before.

Key Features:

  • Manage customer queries instantly coming from any of the above messaging channels.

  • Improving engagement capabilities by easy sharing attachments and sending Canned Responses to common questions.

  • One-click assignment of conversations to the right agent.

Available channels in the portal:


Views:


Chat Screen:


Canned Message:


Ticket Level- Reply in IM:


Please update the app either from the App Store or using the link given below:

 

Zoho Desk mobile app - App Store


Regards,
Roshan 





                        Zoho Marketing Automation


                                Manage your brands on social media



                                        Zoho TeamInbox Resources

                                          Zoho DataPrep Resources



                                            Zoho CRM Plus Resources

                                              Zoho Books Resources


                                                Zoho Subscriptions Resources

                                                  Zoho Desk Resources

                                                    Zoho Projects Resources


                                                      Zoho Sprints Resources


                                                        Qntrl Resources


                                                          Zoho Creator Resources


                                                            Zoho WorkDrive Resources



                                                              Zoho Campaigns Resources

                                                                Zoho CRM Resources

                                                                • CRM Community Learning Series

                                                                  CRM Community Learning Series


                                                                • Tips

                                                                  Tips

                                                                • Functions

                                                                  Functions

                                                                • Meetups

                                                                  Meetups

                                                                • Kbase

                                                                  Kbase

                                                                • Resources

                                                                  Resources

                                                                • Digest

                                                                  Digest

                                                                • CRM Marketplace

                                                                  CRM Marketplace

                                                                • MVP Corner

                                                                  MVP Corner

                                                                • Word of the Day

                                                                  Word of the Day


                                                                      Design. Discuss. Deliver.

                                                                      Create visually engaging stories with Zoho Show.

                                                                      Get Started Now