How can this help your business?

• Streamline customer support by bringing in WeChat conversations into SalesIQ, thereby eliminating the need to switch between platforms.
  
• Equip operators with SalesIQ's support tools like canned replies, articles, FAQs, tags, widgets etc., enhancing their ability to provide contextual assistance.
  
• You can easily nurture the leads from WeChat by adding their basic details to SalesIQ and pushing them to CRM for further conversions and follow-ups.
  
• You can also convert the chats from WeChat to helpdesk tickets and push them to Desk with a single click.
  
• Gather valuable insights about your support activities by analysing customer satisfaction levels and feedback from WeChat user chats on SalesIQ to make informed decisions.
  

And best of all?

A Business Example:

Her problems on WeChat?

• Her team could not keep track of all the lead enquiries and customers.
  
• No support and assistance features on WeChat to handle the volume of chats.
  
• Juggling between WeChat and her CRM system to handle leads/customer details.
  
• Could not keep a check on the complaints and grievances received.

What change did the SalesIQ + WeChat integration bring in Sarah's business?

• Now, all WeChat messages and inquiries are seamlessly integrated into SalesIQ, allowing her support team to manage them alongside other customer interactions.
  
• No more juggling between WeChat and her CRM system, Sarah was able to push the lead details to her CRM easily with SalesIQ's CRM integration.
  
• Not just that, she was also able to keep track of issues and grievances with the Desk integration.  
  
• And Sarah's support team can now provide timely assistance to WeChat users directly from SalesIQ, utilizing all the support features like canned replies, articles, FAQs, Smart suggestions, Tags, widgets, Open AI integration etc.
  

WeChat Channel Set-up