Integration/Linking problems with Creator

Integration/Linking problems with Creator

I have imported Accounts and Contacts in CRM. I have an application in Creator that has fields Account & Contacts that need to relate back to the Accounts and Contacts in CRM. My fields in Creator are linked by ZOHO CRM lookup fields.

If I add a new record in Creator using the lookup field everything works fine. I can connect directly to the Account/Contacts in CRM by selecting the hyperlink in my Creator View.

My problem is when I import my many records from our old application into the new Creator application I cannot get to the CRM Account/Contact from the hyperlink in my Creator View. I get the following error:

Unable to process your request


How can I link my imported Accounts/Contacts in Creator to my Accounts/Contacts in CRM. My names all match. There is some kind of internal linking that is happening that I do not have access to. Zoho CRM Account ID, Contact ID?

Thanks!








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