Integration/Linking problems with Creator
I have imported Accounts and Contacts in CRM. I have an application in Creator that has fields Account & Contacts that need to relate back to the Accounts and Contacts in CRM. My fields in Creator are linked by ZOHO CRM lookup fields.
If I add a new record in Creator using the lookup field everything works fine. I can connect directly to the Account/Contacts in CRM by selecting the hyperlink in my Creator View.
My problem is when I import my many records from our old application into the new Creator application I cannot get to the CRM Account/Contact from the hyperlink in my Creator View. I get the following error:
How can I link my imported Accounts/Contacts in Creator to my Accounts/Contacts in CRM. My names all match. There is some kind of internal linking that is happening that I do not have access to. Zoho CRM Account ID, Contact ID?
Thanks!