Introducing Cliq Notifications for the Activities modules

Hello everyone,

The Zoho Desk - Zoho Cliq integration allows agents to get instant notifications when various actions are performed on a ticket, for example when a ticket is created, when the status is changed, a ticket is escalated, and so on through Cliq notification, which helps them stay informed about the real-time happenings.

To extend the abilities further and simplify agents' daily chores, we have facilitated cliq notifications for the Activities module as well.

Notifications from the Activities module

The agents will receive notifications in the predefined Cliq channels whenever the following activities are performed in the Activities module:

When a task, call, and event is created.
When a task, call, and event is completed.
Reminder for tasks, calls, and events.

The notifications will allow the agents to plan their work better and give a clear visibility on their day-to-day activities.

For example, when an agent has scheduled a call with the customer at 4.30 pm, and due to some reason is unable to attend the call. He reassigns it to another agent; instead of informing the other agent informally, the cliq notification will ensure the agent B is aware of the upcoming call and be prepared to attend it.

Once the call is over, if the Call Completion checkbox is selected under the configuration, a notification is sent that the scheduled call is completed.

In addition to this, we have also included a few new instances for notifications in the Tickets module.

Notification upon mention - Agents will they will further be notified when they are mentioned in a ticket comment.

For example, if Adam mentions John in a comment asking for an update, then John will receive a notification in the Cliq channel. From the notification John can:

Change the status of the ticket
Assign the ticket to another agent
Reply or comment to the ticket

Notification upon update - If John is the ticket owner and Adam is updating the ticket, a notification is sent to John with the changes made by Adam. This way, the changes made are tracked in a better way, and John has the visibility on who updated what.

This enhancement is now available for all users across DC. For more information on setting up and details about the configuration, kindly refer to the help doc: Integrating Zoho Desk with Zoho Cliq.

Regards,

B. Akshaya | Zoho Desk - User Education

Access your files securely from anywhere

Zoho Developer Community

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Topic Participants
Akshaya B

Sticky Posts
Webinar 2: Supercharged customer support for growing business
Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you: Understand your customers better and their journeys to proactively support and engage them even before they ask for help. Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service
Customize Colors of your Customer Self Service Portal
You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme. Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green
Edit and Delete options in Comments
A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important
2024 Email Authentication Standards: Elevating Security with Google and Yahoo
In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email
Announcing the New and Improved Article Editor
KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it. We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!