Introducing Instagram Direct Messages in the Social Module

Hello all,

We are excited to announce that the Instagram Direct Message functionality is officially up and running in Zoho Desk. It’s now easy to view and respond to end users' messages and convert them into support tickets right from the Social module.

With over half the world’s population using social media platforms, like Facebook, Instagram, and Twitter, they're an ideal place to reach out to new and potential clients. Businesses can engage actively on these channels to promote business growth, sales, and client loyalty, and build a better relationship with customers.

To provide seamless access to Instagram direct messages from customers, we have created a Direct Messages tab within the Social module in Zoho Desk.

Benefits of the Direct Messages tab:

Quick, one-on-one, business-to-consumer communication.
Instant resolution of customer questions and issues.
Easy access to messages. Agents can receive and respond to messages right from the Social module.
Option to convert messages to tickets automatically or manually.
Option to convert posts or messages with specific keywords into tickets. For example, messages that contain words, like "payment issues" or "return" can be converted into tickets so that agents can quickly resolve the issues.

Availability: The Instagram DMs tab will be available in all paid editions of Zoho Desk.

Instagram Direct Message

In addition to Facebook/Twitter/Instagram feeds and Facebook/Twitter direct messages, we now provide the option to view Instagram Direct Messages within the Social module.

Besides viewing your Instagram posts, now you can,

Receive and respond to end users' messages from the Desk's Social module.
Automatically or manually convert messages into support tickets.

Refer to our help doc for more details about configuration -> Support Article.

Try out Instagram direct messages in the Social tab and comment with your feedback.

As always, let us know if there’s anything we can do to make your experience with Zoho Desk better. Your feedback is always appreciated!

Thanks for using Zoho Desk.

Have a great day!

Regards,

Varsha P

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Topic Participants
Varsha P
Ed Hafizov
Ash | Zoho Desk

Sticky Posts
Apple iOS 17 and iPadOS 17 updates for Zoho Desk users
Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences
Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
Zoho Desk Cheat Sheet For The Year-End
Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
Deprecation of older versions of ASAP Mobile SDK | Zoho Desk
Hello, everyone. Greetings from Zoho Desk ASAP! In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
Zoho Desk: Scheduled Maintenance on 8 August 2021
Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect