We’re happy to announce that your community members now have a direct line to you. Zoho CommunitySpaces now has a live chat widget, powered by Zoho SalesIQ, so a member can open a chat from your community and get a quick one-to-one answer from your team instead of waiting on a public thread.
When your team is offline, the Answer Bot replies
If no one’s available, Zoho SalesIQ’s Answer Bot steps in so the member still gets a response. It answers from the published resources you’ve set up in Zoho SalesIQ. It runs on Zia, Zoho’s AI, by default, or an AI model of your choice.
How to get started
You set the widget up inside Zoho CommunitySpaces. Pick the Zoho SalesIQ portal and brand you want it to use, turn it on, and it’s live.
Regards,
The Zoho CommunitySpaces Team