Today, when any ambiguous information that enters your help desk can slow things down, it's essential to have some method of form validation. In time-sensitive situations, back-and-forths to regather data can cost you valuable time. Now, with Validation Rules in Zoho Desk, you can ensure the data in your help desk is accurate and adequate.
Validation Rules help you implement field validation to improve the accuracy of the data you collect. It's a simple process that helps you stop ambiguous information even before it enters your help desk.
How it works:
You create a validation rule, where the conditions for entering data are specified. You also provide the error message to be displayed, along with the validation rule.
Once the validation rule is in place, an error message is displayed if the data entered does not adhere to the validation rule's conditions. The data can be submitted once all criteria in the validation rule are met.
Things to remember:
Validation rules are department-specific. Different validation rules can be configured for the same field in different departments.
The rules created for a field are executed in the order they are created.
- This feature is still in its beta phase and can be implemented in agent portals.
- This feature is available in the Enterprise plan.
With Validation Rules, it's now easier to ensure you have purposeful information at your disposal, and can focus on closing tickets right away!
For any assistance in setting up Validation rules, you can check out our help documentation here.
If you have any further questions or clarifications, please get in touch with us at firstname.lastname@example.org and we'd love to help.
Team Zoho Desk