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Today, when any ambiguous information that enters your help desk can slow things down, it's essential to have some method of form validation. In time-sensitive situations, back-and-forths to regather data can cost you valuable time. Now, with Validation Rules in Zoho Desk, you can ensure the data in your help desk is accurate and adequate.
Validation rules are department-specific. Different validation rules can be configured for the same field in different departments.
The rules created for a field are executed in the order they are created.
Note:
Hi manish need help on zoho desk I have added the agent but unable to use
Hi Stanley,
Sure, we can assist you with any queries related to Zoho Desk. Please email us your concern at support[at]zohodesk[dot]com.
Regards,
Ash
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