Today, when any ambiguous information that enters your help desk can slow things down, it's essential to have some method of form validation. In time-sensitive situations, back-and-forths to regather data can cost you valuable time. Now, with Validation Rules in Zoho Desk, you can ensure the data in your help desk is accurate and adequate.  

  

 

• Validation rules are department-specific. Different validation rules can be configured for the same field in different departments.
  

• The rules created for a field are executed in the order they are created.
  

Note:

• This feature is still in its beta phase and can be implemented in agent portals.
  
• This feature is available in the Enterprise plan.