Introducing Workflow for Facebook and Twitter

Introducing Workflow for Facebook and Twitter

Hello everyone,
We have recently introduced workflows for Facebook and Twitter.
The feature will allow you to automate a comment, reaction, reply or like when you receive a comment or post from the customers.
 
Consider a subscriber makes a post on your Facebook page complaining about an unsuccessful renewal. It needs immediate attention because the subscription is about to expire. You can set a workflow that automatically posts a comment stating that an agent will contact him within 24 hours. 



By using keywords like "payment failed" and "subscription renewal" you can set the key identifiers as to when the workflow should be triggered. Similarly, if you have multiple Facebook handles you can select to which page the rule applies. 

Aside from the above mentioned use case you can set a workflow rule for:
1. Creation a task for the sales rep to contact those prospects who retweet your tweets.
2. Sending an email acknowledgement along with product order form if the customer sends a direct message requesting for the product. Here you can add the product name as keyword.
3. Updating the lead status as "interested" if someone likes your post or retweets.
4. Replying to a comment or post a comment when someone writes or comments on your post.

Read more about the conditions, instant actions and other details in the help doc.
Try the feature and let us know your feedback.

Regards,
Anumita Gupta
              Zoho Marketing Automation
                        • Sticky Posts

                        • Introducing Built-In Telephony in Zoho CRM

                          Dear All, Greetings! We are excited to introduce the bespoke "Built-In Telephony" in Zoho CRM. Built-in telephony is designed to allow organizations to build their own telephony framework, manage subscriptions and payments, generate call reports, and
                        • [Webinars] Enhancements in Zoho CRM Customization, Analytics, and Forecasts

                          Hi everyone, Recently, 10 brand-new features were added to Zoho CRM’s core functionalities spread across field customization and control and, analytics and forecasting. To help you all implement and make the most of them, we're scheduling two webinars
                        • Canvas templates can now be shared with different CRM organizations

                          ----------------------------------------Moderated on 14th February, 2023------------------------------------------- Dear all, This feature is now open for all users in all DCs. To learn more about importing and exporting canvas templates, read our help
                        • Gamescope is leveling upto Motivator for Zoho CRM

                          Hello,   As you are aware, we recently made Motivator for Zoho CRM available for Zoho One, CRMPlus and CRM Ultimate editions. Since Motivator has all the features of Gamescope and even more advanced gamification, we are planning to EOL Gamescope on 30th
                        • Announcement! Early 2023 Release | Zoho CRM & You–Go Further Together

                          Greetings from the Zoho CRM team! Zoho CRM is evolving at an unprecedented rate– new features and enhancements are constantly being added that elevate its capabilities and help businesses make the most of the tool as well as the information they have,

                        New to Zoho Social?

                          Zoho Pagesense Resources

                            Zoho SalesIQ Resources



                                  Zoho TeamInbox Resources

                                    Zoho DataPrep Resources



                                      Zoho CRM Plus Resources

                                        Zoho Books Resources


                                          Zoho Subscriptions Resources

                                            Zoho Desk Resources

                                              Zoho Projects Resources


                                                Zoho Sprints Resources


                                                  Qntrl Resources


                                                    Zoho Creator Resources


                                                      Zoho WorkDrive Resources



                                                        Zoho Campaigns Resources

                                                          Zoho CRM Resources

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now