Introducing Ytel, Salesloft, WooCommerce, and 8 more extensions for Zoho Desk
Deliver stellar customer service and win customer loyalty with Zoho Desk. Here's a list of all new extensions for Zoho Desk released in the second quarter of 2021. Connect your favourite business apps with Zoho Desk in a snap without writing a single-line of code using extensions from Zoho Marketplace.
Telephony extensions
We released four new telephony extensions for Zoho CRM, Zoho Desk, Zoho Recruit, and Bigin. Start making calls from within the Zoho product, receive in-coming call pop-ups to get contextual details even before answering. Enable click-to-call and log call recordings in the contact record after calls. Click below to learn more.
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More extensions for Zoho Desk
 | Ytel for Zoho Desk (for US DC only) Enable your support agents to send SMS messages to their clients directly from Zoho Desk tickets. Engage in more personal, two-way conversations while having full context of the customer's issue. Track SMS history from within support tickets and more. |
 | Access ActiveCampaign data from Zoho Desk. Automatically map your data from ActiveCampaign to Zoho Desk and create a new contact in ActiveCampagins directly from Zoho Desk tickets. |
 | Locate your customers on a map from within Zoho Desk tickets. Mark the contact's current location on Zoho Maps with a blue pin and zoom in to identify the location precisely. You can also open the location on Google Maps to find the route from your location, map distances, or see nearby places. |
 | Access the contact details for every email ticket from SalesLoft within Zoho Desk tickets. Automatically create a new ticket if a contact is not found in Zoho Desk. |
 | Automatically create support tickets in Zoho Desk for every WooCommerce order, support agents can easily track customers and their order information without leaving Zoho Desk. |
Empower your support teams to deliver exceptional customer experiences with extensions from Zoho Marketplace.