Introducing Zoho CRM's all new email configuration

Introducing Zoho CRM's all new email configuration

Dear All, 

We're thrilled to announce the release of Zoho CRM's new email configuration, which includes a range of exciting new features and improvements that will transform the way you manage your email. Without further ado, let's have a quick look at the most important enhancements and highlights. 

New features and enhancements   

Modern authentication support for Microsoft Office365 and Outlook

Microsoft no longer supports their basic authentication method. With our latest enhancement, we've introduced modern authentication support so that you can now securely and easily integrate your Office365 and Outlook accounts with Zoho CRM without requiring repeated sign-ins.

Email backup for IMAP users

We've introduced a backup option for IMAP users with this new configuration. However, please note that this feature is only available for users who use an IMAP integration with the new email configuration. For users without an IMAP integration or an old IMAP account, this feature will not be available.

SalesInbox support for POP3 users

Integrating your email account via POP3 will now create a SalesInbox account automatically. Previously, POP3 users had to integrate their CRM account with Zoho Mail, which created an Email module in the CRM account. With this new enhancement, emails will now sync with SalesInbox directly, and as a result, the Email tab will be removed from CRM for all users. Additionally, you can now import filters during the integration process itself. 

Email workflows for POP3 users

We are now extending this facility to POP users. It enables you to create custom workflows for incoming, outgoing, and received emails to automate and streamline aspects of your email management and improve your productivity.

Email deal association

This feature now extends to POP3 users. It enables you to track and manage your deals easily by associating specific emails with individual deals. You can do this in two ways:
  • Automatically link the contact's emails to deals based on a predefined prediction pattern.
  • Manually link the contact's emails to a deal.
This way, you can easily follow up on or close a deal with distinct associated emails, rather than having all the contact's emails listed together.

Enhanced configuration page UI

We've updated our configuration page UI to make it more intuitive and user-friendly, so you can configure your email settings more easily.

'All' view in related list

You can now view all your emails in a related list, which makes it easier to manage your emails. However, please note that this feature will not be available if there is at least one old POP user in your organization, or at least one user with the Gmail API integration.

Zia for emails

Zia's AI capabilities offer some handy email solutions. It can help you capture important information from customer emails, as well as automatically suggest engaging subject lines to boost the open rates of emails; or, without even having to read an entire email conversation, you can determine the sender's intent and emotion, thanks to Zia's analysis.

In line with Zia intelligence features for email, we've added some enhancements which will be available only for the new email configuration. Here's a list of those features:
That's all for the latest enhancements. Let us know your thoughts and feedback in the comments below!
 
Thanks!
Nizamuddin Sohel SK

P.S. These enhancements will be accessible in all the new email setups across all DCs. For the enhancements in Zia Email intelligence you can check for the availability in your DC by referring to the respective feature links mentioned above.
              Zoho Marketing Automation
                        • Sticky Posts

                        • Introducing Built-In Telephony in Zoho CRM

                          Dear All, Greetings! We are excited to introduce the bespoke "Built-In Telephony" in Zoho CRM. Built-in telephony is designed to allow organizations to build their own telephony framework, manage subscriptions and payments, generate call reports, and
                        • [Webinars] Enhancements in Zoho CRM Customization, Analytics, and Forecasts

                          Hi everyone, Recently, 10 brand-new features were added to Zoho CRM’s core functionalities spread across field customization and control and, analytics and forecasting. To help you all implement and make the most of them, we're scheduling two webinars
                        • Canvas templates can now be shared with different CRM organizations

                          ----------------------------------------Moderated on 14th February, 2023------------------------------------------- Dear all, This feature is now open for all users in all DCs. To learn more about importing and exporting canvas templates, read our help
                        • Gamescope is leveling upto Motivator for Zoho CRM

                          Hello,   As you are aware, we recently made Motivator for Zoho CRM available for Zoho One, CRMPlus and CRM Ultimate editions. Since Motivator has all the features of Gamescope and even more advanced gamification, we are planning to EOL Gamescope on 30th
                        • Announcement! Early 2023 Release | Zoho CRM & You–Go Further Together

                          Greetings from the Zoho CRM team! Zoho CRM is evolving at an unprecedented rate– new features and enhancements are constantly being added that elevate its capabilities and help businesses make the most of the tool as well as the information they have,

                        New to Zoho Social?

                          Zoho Pagesense Resources

                            Zoho SalesIQ Resources



                                  Zoho TeamInbox Resources

                                    Zoho DataPrep Resources



                                      Zoho CRM Plus Resources

                                        Zoho Books Resources


                                          Zoho Subscriptions Resources

                                            Zoho Desk Resources

                                              Zoho Projects Resources


                                                Zoho Sprints Resources


                                                  Qntrl Resources


                                                    Zoho Creator Resources


                                                      Zoho WorkDrive Resources



                                                        Zoho Campaigns Resources

                                                          Zoho CRM Resources

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now