Hello,

We are a B2B and therefore we need our agents to be able to send and receive meeting requests in Zoho Desk. We use one support address for our clients and we then assign tickets by the manager of the Deal in Zoho CRM.

We want the assigned agent to be able to accept a meeting invitation from a client and have it integrate with their calendar in either Outlook or Zoho Calendar. We also want an agent to be able to invite a client to a meeting from Zoho Desk. Ideally sending a meeting request that the client can accept, just like we would manage in Outlook.

How are other companies managing client meetings when their move client communication to Zoho Desk? Any best practices, solutions, or ideas are appreciated.

Thank you.