iPhone app doesn't match up with setup
So I went to answer a ticket via the app last night and found out that even though I have everything configured so that messages are sent as from
support@mysite.com, the app reverts to
support@mysite.zohosupport.com as the From and CC.
If this is how it actually sends things, this pretty much makes the app completely useless to me. I guess I'll test it out with a test ticket to find out if that's just what the app says and then it actually does something different.
Either way, it's a bug.