Is it a scam or a joke?

Is it a scam or a joke?

I've just created a Zoho account and I already cannot access the "Privacy" section because I'm not the admin of my own account.
Not to mention the claim of free custom domains for small businesses which turns out to be a scam because I'm asked to buy it or associate an already owned one.

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                                                              • Deprecation of SMS-based multi-factor authentication (MFA) mode

                                                                Overview of SMS-based OTP MFA mode The SMS-based OTP MFA method involves the delivery of a one-time password to a user's mobile phone via SMS. The user receives the OTP on their mobile phone and enters it to sign into their account. SMS-based OTPs offer


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                                                                                                                • Recent Topics

                                                                                                                • Can't Remove Payment Gateway

                                                                                                                  I am getting the error "Settings cannot be cleared as some of the transactions are still in progress." when trying to remove the PayGate payment gateway which I was unable to get working. I am now using paystack and I want to remove Paygate.
                                                                                                                • Improve Zoho Vault search

                                                                                                                  Hello, we started using Zoho Vault and we really appreciate the app. At the moment, when searching passwords, the search query only targets the password name. I think having the query search among Name, User name, URL, Notes and Tag would be a better
                                                                                                                • New in WorkDrive: Personalize your file system with Labels

                                                                                                                  Data is the driving force behind every decision made by businesses today. We at WorkDrive know every employee needs reliable access to their information and be able to locate the data they need at the right time.  Introducing Labels: organize your files in a way that's personal to you.  While WorkDrive's Data Templates feature focuses on adding structure to your organization's data, Labels help your team members classify files based on their preference. The Labels created will appear only to the
                                                                                                                • Custom Buttons & Links Now Supported in Portals

                                                                                                                  We’ve just made portals in Zoho Recruit more powerful and customizable than ever! You can now bring the power of Custom Buttons and Links to your Candidate, Client, Vendor, and Custom Portals, enabling portal users to take direct action without recruiter
                                                                                                                • No Ability to Rename Record Template PDFs in SendMail Task

                                                                                                                  As highlighted previously in this post, we still have to deal with the limitation of not being able to rename a record template when sent as a PDF using the SendMail Task. This creates unnecessary complexity for what should be a simple operation, and
                                                                                                                • Integrate your Outlook/ Office 365 inbox with Zoho CRM via Graph API

                                                                                                                  Hello folks, In addition to the existing IMAP and POP options, you can now integrate your Outlook/Office 365 inbox with Zoho CRM via Graph API. Why did we add this option? Microsoft Graph API offers a single endpoint to access data from across Microsoft’s
                                                                                                                • Work Type Section in Field Service Settings

                                                                                                                  Hello Team, We are trying to understand how skills are managed in the system. During our review, we found an article mentioning a section called Work Type, which is used to manage skill assignment. According to the documentation, this section should be
                                                                                                                • Mirror Component in Zoho CRM: Access real-time related data without leaving your record

                                                                                                                  Hi everyone, This feature is now available for the JP, CA, SA, UAE, and AU DCs. We're excited to bring to you Zoho CRM's mirror component, which presents relevant data on a record's details page and keeps everything users need in one place without having
                                                                                                                • Clone a Module??

                                                                                                                  I am giong to repurpose the Vendors module but would like to have a separate but very similar module for another group of contacts called Buyers. I have already repurposed Contacts to Sellers. Is it possible to clone (make a duplicate) module of Vendors
                                                                                                                • Is there lead tracking in Bigin? There should be.

                                                                                                                  Is there a way to track leads before they are ready to be added to Pipelines? I'm afraid we're going to lose opportunities. Example: We're sending out small batches of 25 emails to those we collected at tradeshows. They are all qualified leads. Out of
                                                                                                                • How to get static reports via Desk API

                                                                                                                  Hello, we are hoping to use the Desk API to automatically export the default static reports in Zoho Desk, or reconstruct them via other API calls. What's the best way to do this? For example, if I want to recreate the Response Time static report via the
                                                                                                                • Product updates in Zoho Workplace applications | April 2026

                                                                                                                  Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of April. Zoho Mail Enhance group member exports with additional data fields Customize your group member exports
                                                                                                                • Billing Status Update

                                                                                                                  Hello Latha, I’m working on a new automation (deluge) to fulfill one of our requirements. In this automation, there is a step to update the Work Order billing status from “Not Yet Invoiced” to “Non-Billable.” I tried to find the API information relevant
                                                                                                                • Zoho Projects Coming to CRM Teamspaces

                                                                                                                  Availability: The US DC Standard Edition is now available. It will be rolled out to customer accounts in all DCs in phased manner. Hello all, You are probably already familiar with Teamspaces, the dedicated workspaces where teams organize the CRM modules
                                                                                                                • Customise Lead Source and Sub Lead Source per webinar

                                                                                                                  We have an integration between Zoho Meeting and Zoho CRM. New leads are imported into CRM but now they all have the source "Zoho Webinar". Can I change this source? Can I add a sub source? And can I customize these fields per webinar? (So different webinars
                                                                                                                • Zoho Projects Roadshows 2026 - APAC

                                                                                                                  Dear Users, Building on the amazing response to our roadshows in 2025, we are excited to announce our next set of roadshows in the APAC region. To start with, our team of experts will conduct these events in Singapore and Manila. They will walk you through
                                                                                                                • how do i add more than one google my business location?

                                                                                                                  they are connected to one account, but while connecting social channels it makes me pick one location. I have 3 and growing.
                                                                                                                • Notes - Reaction Buttons

                                                                                                                  Using the native notes option within CRM is fine, it works and the RTF features are great, however, would it be possible - if there isnt already something in place, where we can add a reactions button, similar to teams/whatsapp to show that its been read
                                                                                                                • Zoho Analytics: Clarification on Email Schedule Limits in Basic Plan

                                                                                                                  Hi Team, I have a question regarding the email scheduling limits in the Zoho Analytics Basic Plan. The plan shows that I can create 4 email schedules. However, I understand that schedule consumption is calculated based on recipients (i.e., 1 schedule
                                                                                                                • Zoho → ShipStation Integration – Sales Order–Driven Fulfilment Workflow

                                                                                                                  Hello All, I’m reaching out to explore the best way to integrate a shipping tool into our inventory which will speed our process up. We are looking to integrate ShipStation into our existing order-to-fulfilment workflow, as we’re keen to standardise on
                                                                                                                • Updating Sales orders on hold

                                                                                                                  Surely updating irrelevant fields such as shipping date should be allowed when sales orders are awaiting back orders? Maybe the PO is going to be late arriving so we have to change the shipment date of the Sales order ! Not even allowed through the api - {"code":36014,"message":"Sales orders that have been shipped or on hold cannot be updated."}
                                                                                                                • Custom button for list page

                                                                                                                  Why is my 'List Page - Bulk Action Menu' button in the Packages module not autopopulating the List argument with selected record IDs?
                                                                                                                • Exclude Email or Domain From New Ticket Notification

                                                                                                                  Hi, we utilize the new ticket notification feature in Zoho Desk. However, it would be great if there was a way to exclude certain email addresses or domains from receiving the automatic notification. This would be particularly helpful for automated alerts
                                                                                                                • Anyone have a working connection with CRM and shipstation via Flow

                                                                                                                  Just wondering if anyone has successfully integrated shipstation and Zoho CRM.  I know there’s code to do it but am hoping to find out all the pitfalls before I jump on!! Scenario: SalesOrder gets created in CRM with multiple line items. I want this pushed to shipstation. On shipping via shipstation I want to push the tracking # back to CRM.  Many thanks in advance
                                                                                                                • ShipStation and Zoho Inventory

                                                                                                                  Hello, I am looking to sync zoho inventory with shipstation ZOHO INVENTORY           SHIP STATION Sales Order  ==>  create ORDERS INVOICE  <==    Shipments What exactly does BETA mean on the Shipstation connector?  This is required for me to sign-on in the next month. Thanks in advance for your efforts
                                                                                                                • Connect to Shipstation's API

                                                                                                                  Shipstation is a very big service, with lots of users, tons of order data.....and poor un-customizable reporting. This is perfect for Zoho analytics.  The Shipstation API is modern and efficient.  Today I think many people pay Zapier to get Shipstation data into Reports/CRM/Books - why not have  a direct connection?  -can pull in shipments via webhook or polling.  -also nice to pull in order data along with shipment data
                                                                                                                • What’s the Correct Integration Flow Between Zoho Inventory, ShipStation, and Multi-Channel Sales Platforms?

                                                                                                                  Hi Zoho Community, I’m currently implementing Zoho One to manage all of my business processes, and I’d appreciate some guidance on the correct integration flow for the tools I’m using. Here’s my current setup: Zoho Inventory is my central system for managing
                                                                                                                • Remove Zoho Header from Portals

                                                                                                                  I have a portal page with custom domain. But when I print directly from a webpage, the Zoho CRM header shows. It kind of kills the branding aspect. Is there a way to get rid of this?
                                                                                                                • Setting defaults for "Find and Merge Duplicate for..."

                                                                                                                  To remove some of the extreme tedium from Zoho's poorly implemented merge function, I would like to set defaults.  Currently I am defaulted to match "ANY" when I would never do that, so I always have to click "ALL". Then it makes me click on several totally irrelevant drop boxes to turn off phone, mobile and other useless match criteria. Is there a way I can set: Match to default as "ALL" Firstname to default to "IS" Lastname to default to "IS" every other match field default to "-NONE-" This will
                                                                                                                • Let's bring Manufacturing Resource Planning (MRP), Material Requirement Planning (MRP), and Production Planning/Management module / feature in Zohobooks

                                                                                                                  Let's bring Manufacturing Resource Planning (MRP), Material Requirement Planning (MRP), and Production Planning/Management module / feature in Zohobooks
                                                                                                                • CLIENT PORTAL (If clients can place orders directly on the portal)

                                                                                                                  Zoho client portal is excellent. Everything is there except one thing. Client should be able to place orders directly on the portal. This would enhance the portal and end users will be extremely happy. This suggestion infact came from one of our client.
                                                                                                                • アナリティクスで商談中のパイプライン(ステージ)の件数比較

                                                                                                                  アナリティクスで商談中のパイプライン(ステージ)の件数を前週と前々週で比較したい。前々週の件数が更新することで変動してしまう。対象方法をご教授ください。
                                                                                                                • How do I remove a data source from Zoho Analytics?

                                                                                                                  I am unable to find a delte option on a datasource that i put in the system as an error. On teh web it refers to a setup icon but I do not see that on my interface?
                                                                                                                • Enhanced Sign-in UI and OTP-Based Password Reset for Portals

                                                                                                                  As of 5th December, 2024, we are introducing enhanced sign-in interfaces and One-Time Password (OTP) based verification for password reset in an effort to improve security and stream the user journey across all portals. What's changing New Interface for
                                                                                                                • Trigger workflows from SLA escalations in Zoho Desk?

                                                                                                                  Hey everyone, I’m currently working with SLA escalation rules in Zoho Desk and ran into a limitation that I’m hoping someone here has solved more elegantly. As far as I can tell, SLA escalations only support fairly limited actions (like changing the ticket
                                                                                                                • Delete a department or category

                                                                                                                  How do I delete a Department? Also, how do I delete a Category? This is pretty basic stuff here and it's impossible to find.
                                                                                                                • Zoho Webinar - Sharing System Audio (NOT AVAILABLE)

                                                                                                                  Hi, We are having a serious problem with Zoho Webinar. In the webinars we run, we very often share the audio from a video we are streaming directly from YouTube or other applications. Until recently we were using Zoom, but as we use other Zoho applications
                                                                                                                • Big Time HELP

                                                                                                                  I am old, disabled and need to speak to a person. I needed to use a service to copy my zoom contacts to. I think I signed up for a security service, which I do not need. I don't know enough to choose from your many lists or how to see what I have and
                                                                                                                • Cancellation Fees

                                                                                                                  Hi, It really would be good if Billing could take subscription management further with cancellations & being able to apply or set a cancellation fee for a plan that is either fixed or prorated. It is not uncommon in subscriptions for cancellation fees
                                                                                                                • Custom Field for Subscription

                                                                                                                  Hi, I can't find a way to add a custom field (to contain a license key generated from our software) against a subscription? Is the only place to add this information in the Invoice module (as custom field for invoice)? When a customer views his subscription
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