Is it just me or has their customer support dropped off?
We have used zoho for years.
Used to be you could get on the help chat during USA business hours and get a helpful person.
The last few times i have had a help person on chat, they didn't seem as knowledgeable.
The last few times i have had a help person on chat, they didn't seem as knowledgeable.
I tried to get on chat a couple of days ago and it wasn't available (i tried throughout the day) so I sent in support request. Got an email at like 8pm that night asking for info/screenshots. Sent those in the next morning (yesterday). Got an email at like 9pm last night asking for additional info/screenshots. Just sent those.
But at this point its taking DAYS to troubleshoot a workflow that is not working and is impacting our business.
But at this point its taking DAYS to troubleshoot a workflow that is not working and is impacting our business.
Its really frustrating. :(
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