Is it possible to assign a ticket to a Zoho Support user when submitting by email?
My team are currently using Zoho Support and have users and ourselves emailing in tickets to the system using
companyname@zohosupport.com. This works pretty well but is it possible to specify who the ticket is assigned to when submitting by email?
Similar to how you can specify the notebook / tags for a new note when emailing to evernote.
Example subject line: "Request Name @UsernameA #ProductB"
This would create a ticket with the title: Request Name, assigned to the user: UsernameA and with the product classification as #ProductB
If this isn't possible right now, I'd love to see it as a new feature in a future release.
Thanks