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ChatGPT said I could do a reverse sync to ensure that engagement data such as opens, clicks, bounces and unsubscribes are automatically sent back to Zoho CRM from a Zoho Campaign. I can't see where I can sync something like this. I have the other Zoho CRM to Zoho Campaign sync set up but can't see where/how to do a reverse one.  Any ideas please if this is not a hallucination? Or have I completely misunderstood this?

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  • 18 days ago

Hello Den,

Thank you for your post.

In Zoho CRM New Sync setup, we will update campaign details in Zoho CRM campaigns module and member status for all the synced records in Zoho CRM related list by default.

Kindly check and make sure your Zoho CRM integration is currently active and all your contacts are synced from Zoho CRM. Also check and confirm whether Campaigns module under Modules and Fields in Zoho CRM setup is enabled. 




If still your campaign details are not getting updated in Zoho CRM campaigns module or campaign member status in not getting updated in Zoho CRM campaign related list then kindly share below details to check further.

1. Campaigns URL (Kindly go to Campaigns --> Email Campaigns --> Open the particular campaign --> Copy the URL of your browser and share it with us)

2. Email address of sample contacts (if any).

3. Screenshot of sample contacts (if any).

Hope this clarifies. Kindly email us at support[@]zohocampaigns.com if any further assistance needed.

Regards,
Meyyappan CT

  • 18 days ago

Hi Meyyappan CT,
Thank you for your prompt response.
Yes I can confirm that Campaigns is there under Modules in CRM. I am yet to run my Campaign so will come back to ask in a few days if it doesn't update.

  • 18 days ago

Hello Den,

Thank you for your comment.

Sure. Kindly drop an email to support[@]zohocampaigns.com if any further assistance needed.

We will check and assist you further.

Regards,
Meyyappan CT

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