Is there a way to populate the Subject Line of a ticket with fields?
I want to keep the Ticket ID where it is but, I would like to have the Subject line automatically populate info like:
"#1234 Classification - Category - Sub Category - Any Custom Field (or) account/Potential Name"
Right now the subject line comes in from the chat as "#ticketID whatever it can fit from the first line of the chat into the subject line..." what the customer submits in their initial email (it's usually extremely vague). "#TicketID Inbound call from..." etc...
I'd rather be able to choose an item from the category, sub category, picklists and have it auto-fill in the subject line than constantly have to remind people to format it to format or listen to them complain about it.
Our products are a little different so, I've been able to populate the Product List with items like "Sales - Schedule Demo or Booking" copy/paste from there and copy the potential name from the CRM. We can't copy/paste from dropdowns like "Category"
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