Is Zoho Books still supported, or is it a dead product?

Is Zoho Books still supported, or is it a dead product?

Just asking, because it's next to impossible get any any technical support for Zoho Books.

We opened a support ticket a few days ago, but have no email confirmation, nor any reply for Zoho.

It's about getting '1048' error codes with the message: 'Sorry, there was an internal error. Please contact {0} for assistance.' from calls to the Zoho Books API for Create Estimate.

The documenation at 'https://www.zoho.com/books/api/v3/estimates/#create-an-estimate' is so vague, it's almost next to useless.

Or is it now time to look for an alternative for Zoho Books?

P.S.: We are not the only one struggling with the poor customer support, see e.g.
https://uk.trustpilot.com/review/www.zoho.com

Juergen