Issue with Receiving Email Open Notifications for Emails Sent via ZOHO CRM API

Issue with Receiving Email Open Notifications for Emails Sent via ZOHO CRM API

Hello, I'm a ZOHO CRM user, and I've been using ZOHO CRM along with the ZOHO CRM API and the curl command to send emails successfully. However, I'm facing an issue with receiving email open notifications. Can you please help me with this?

Let me explain the problem in detail. When I execute the command to send an email using the ZOHO CRM API with "org_email" set to true, like this:

  2. curl https://www.zohoapis.com/crm/v5/Leads/3652397000002181001/actions/send_mail ^
  3. -X POST ^
  4. -H "Authorization: Zoho-oauthtoken 1000.8cb99dxxxxxxxxxxxxx9be93.9b8xxxxxxxxxxxxxxxf" ^
  5. -d "{\"data\":[{\"from\":{\"user_name\":\"Patricia Boyle\",\"email\":\"p.boyle@zoho.com\"},^
  6. \"to\":[{\"user_name\":\"Jason Smith\",\"email\":\"j.smith@zoho.com\"}],^
  7. \"cc\":[{\"user_name\":\"user3\",\"email\":\"user3email@zoho.com\"}],^
  8. \"bcc\":[{\"user_name\":\"user4\",\"email\":\"user4email@zoho.com\"}],^
  9. \"reply_to\":{\"user_name\":\"user5\",\"email\":\"user5email@zoho.com\"},^
  10. \"org_email\":true,^
  11. \"in_reply_to\":\"2cceafa194d037b63f2000181dd8186486f1eb0360aee76d802b6d376dea97e7\",^
  12. \"scheduled_time\":\"2021-06-12T12:12:12+05:30\",^
  13. \"subject\":\"Testing Send Mail API\",^
  14. \"content\":\"bonjour\",^
  15. \"attachments\":[{\"id\":\"2cceafa194d037b63f2000181dd81864b4812b1f8b0b4fe0949a982de89fa75a\"}]}]}"

I am able to send the email, but I can't receive email open notifications as expected.


However, when I click on "Contacts" => "Email" => "Compose Email" as shown in the screenshot below,

I see a compose email screen, and I believe that sending from there, using an email address registered directly in the "Organization Email,"

and opening the email on the recipient's end, would allow me to receive email open notifications.


How can I resolve this issue?

Thank you for your assistance!