Issue with Receiving Email Open Notifications for Emails Sent via ZOHO CRM API

Issue with Receiving Email Open Notifications for Emails Sent via ZOHO CRM API

Hello,

I am a user of ZOHO CRM. I have been able to send emails using ZOHO CRM API and the curl command, but I am unable to receive email open notifications. Please assist me with this issue.

I will provide a detailed description of the problem I am currently facing. First and foremost, I want to emphasize that I have enabled "Email Insights" by turning on the corresponding button under "Set up" -> "Email" -> "Email Intelligence" in ZOHO CRM.

When I execute the command to send this email with "org_email" set to "true" using the ZOHO CRM API, like so:

  1. curl https://www.zohoapis.com/crm/v5/Leads/xxxxxxxxxxxxxx/actions/send_mail ^
    -X POST ^
    -H "Authorization: Zoho-oauthtoken 1000.8cb99dxxxxxxxxxxxxx9be93.9b8xxxxxxxxxxxxxxxf" ^
    -d "{\"data\":[{\"from\":{\"user_name\":\"Patricia Boyle\",\"email\":\"xxxxxxx@xxxxxxx\"},^
    \"to\":[{\"user_name\":\"Jason Smith\",\"email\":\"xxxxxxx@xxxxxxx\"}],^
    \"cc\":[{\"user_name\":\"user3\",\"email\":\"xxxxxxx@xxxxxxx\"}],^
    \"bcc\":[{\"user_name\":\"user4\",\"email\":\"xxxxxxx@xxxxxxx\"}],^
    \"reply_to\":{\"user_name\":\"user5\",\"email\":\"xxxxxxx@xxxxxxx\"},^
    \"org_email\":true,^
    \"subject\":\"Testing Send Mail API\",^
    \"content\":\"bonjour\",^
    \"attachments\":[{\"id\":\"2cceafa194d037b63f2000181dd81864b4812b1f8b0b4fe0949a982de89fa75a\"}]}]}"

I can send the email successfully, but I am unable to receive email open notifications as described.

However, when I send an email directly from a browser-based email within "Contacts" in ZOHO CRM, using an email address registered under "Organization Email," I am able to receive email open notifications when the recipient opens the email.

Could you please advise on how to resolve this issue?

Thank you.