Hello,

I am experiencing a significant issue with SalesIQ automatically closing chats due to the Idle Timeout setting.

I use SalesIQ through the integration between SalesIQ and Line App.

To be honest, this issue has become extremely frustrating.

Problems

• How can we filter chats that were closed due to idle timeout?

• Chats are automatically forced to close after 24 hours. As a result, we may miss responding to customers because, in some cases.
  
  We are unable to respond, follow up, and close cases immediately or within 24 hours. However, the SalesIQ chat will be automatically closed.

• The idle timeout can only be configured for a maximum of 24 hours.

• We have already added a Zoho Deluge script.

• Tag management is complicated and difficult to use.

Proposed Solution

• Add an option called "ClosedChat By Idle Timeout".
  It makes it easier for me to identify chats that were closed automatically.

• Could you increase the automatic chat closure period to 72 hours?
  

• Could you add an option to disable the automatic idle timeout?