Item IDs different in Zoho CRM and Zoho Inventory

Item IDs different in Zoho CRM and Zoho Inventory

I have products synchronised between by X-Cart ECommerce platform and Zoho CRM.

I am now planning to push Sales orders from X-Cart to Zoho Inventory.

However, it appears that the product id allocated to a product in Zoho CRM seems different to the product id for the same product in Zoho Inventory.

This may be because the product was added to Zoho CRM from X-Cart and the same product was imported into Zoho Inventory manually.

If I start with a clean system (ie all products removed from Zoho CRM and Zoho Inventory), would you expect a newly added product from X-Cart to have the same product id in Zoho Inventory and Zoho CRM?


John Legg
Owner: The Debug Store