JVM error when executing Zoho Databridge for first time (Windows Server 2019)

JVM error when executing Zoho Databridge for first time (Windows Server 2019)

in order to install the Databridge (it's not the first I install, so this error is even weirder).


I downloaded the exe and installed in default folder, pasted Serial Key when propted and then started the service:

Checking the logs folder in C:\Program Files (x86)\Zoho Databridge I can see:

agent-log0.txt:
  2. [18|Wed Feb 21 17:30:24 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.startServer] Max Memory: 1280

  4. [18|Wed Feb 21 17:30:24 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.startServer] Current jre version is :: 11.0.17, Checking if agent jre update required

  6. [18|Wed Feb 21 17:30:24 UTC 2024|INFO|com.zoho.agent.system.updater.AgentProbeUpdater$AgentJreUpdate.checkAndUpdateJre] Jre update not required for agent

  8. [18|Wed Feb 21 17:30:24 UTC 2024|INFO|com.zoho.agent.system.starter.StarterPreCheckAction.deleteUnwantedFiles] Deleting the unwanted files.

  10. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.system.starter.StarterPreCheckAction.moveCacertsFile] Moved the cacerts file

  12. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.startServer] [ Register agent is getting called ]

  14. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.framework.Scheduler.<clinit>] Service max thread :: 10

  16. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.framework.Scheduler.scheduleOneTimeTask] Creating the one time schedule task

  18. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.framework.Scheduler.scheduleRepetitiveTask] Creating the repetitive schedule task

  20. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.createInitializedLock] Install lock file generated successfully

  22. [19|Wed Feb 21 17:30:26 UTC 2024|INFO|com.zoho.agent.system.task.RegisterAgent.transferData] [ Registering Probe ] 

  24. [19|Wed Feb 21 17:30:27 UTC 2024|INFO|com.zoho.agent.framework.ZAClient.processRequest] [ Processing Request ] - REGISTERAGENT

  26. [19|Wed Feb 21 17:30:27 UTC 2024|SEVERE|com.zoho.agent.system.task.RegisterAgent.transferData] [ Registering Probe - Failed ] 

  28. [19|Wed Feb 21 17:30:27 UTC 2024|SEVERE|com.zoho.agent.system.task.RegisterAgent.transferData] [ Registering Probe Header- headersPair ] :: [name=Pragma, value=no-cache, name=Connection, value=Keep-Alive, name=Accept-Language, value=en-us, name=agentUniqueID, value=DCAGENT, name=agentVersion, value=10.6.13, name=Accept, value=text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8]

  30. [19|Wed Feb 21 17:30:27 UTC 2024|INFO|com.zoho.agent.utils.AgentUtils.shutDownAgentOnError] Agent is shutting down due to error

  32. [20|Wed Feb 21 17:30:27 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.lambda$addShutDownHook$0] [Shutting down] - Deleting the lock file

  34. [20|Wed Feb 21 17:30:27 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.lambda$addShutDownHook$0] Agent is getting stopped
wrapper.log:
  2. INFO   | jvm 2    | 2024/02/21 17:30:37 | WrapperManager Debug: Application start main thread: WrapperListener_start_runner Priority: 5
  3. INFO   | jvm 2    | 2024/02/21 17:30:37 | WrapperSimpleApp Debug: start(args) Will wait up to 2 seconds for the main method to complete.
  4. INFO   | jvm 2    | 2024/02/21 17:30:37 | WrapperSimpleApp Debug: invoking main method
  5. INFO   | jvm 2    | 2024/02/21 17:30:37 | 
  6. INFO   | jvm 2    | 2024/02/21 17:30:37 | [ Running - Pre Starter action ]
  7. INFO   | jvm 2    | 2024/02/21 17:30:38 | WrapperManager Debug: Send a packet START_PENDING : 5000
  8. DEBUG  | wrapperp | 2024/02/21 17:30:38 | read a packet START_PENDING : 5000
  9. DEBUG  | wrapper  | 2024/02/21 17:30:38 | JVM signaled a start pending with waitHint of 5000 millis.
  10. INFO   | jvm 2    | 2024/02/21 17:30:38 | [ Data Collection Tool ][ Agent Started Successfully ]
  11. DEBUG  | wrapper  | 2024/02/21 17:30:39 | Pause reading child process output to share cycles.
  12. DEBUG  | wrapperp | 2024/02/21 17:30:39 | read a packet STARTED : 
  13. DEBUG  | wrapper  | 2024/02/21 17:30:39 | JVM signaled that it was started.
  14. DEBUG  | wrapper  | 2024/02/21 17:30:39 | Enqueue Event 'jvm_started'
  15. DEBUG  | wrapperp | 2024/02/21 17:30:39 | send a packet PING : ping
  16. DEBUG  | wrapperp | 2024/02/21 17:30:39 | read a packet PING : ping
  17. DEBUG  | wrapperp | 2024/02/21 17:30:40 | read a packet STOP : 0
  18. DEBUG  | wrapper  | 2024/02/21 17:30:40 | JVM requested a shutdown. (0)
  19. DEBUG  | wrapper  | 2024/02/21 17:30:40 | wrapperStopProcess(0, FALSE) called.
  20. DEBUG  | wrapper  | 2024/02/21 17:30:40 | Sending stop signal to JVM
  21. DEBUG  | wrapper  | 2024/02/21 17:30:40 | Enqueue Event 'jvm_stop'
  22. DEBUG  | wrapperp | 2024/02/21 17:30:40 | send a packet STOP : NULL
  23. DEBUG  | wrapperp | 2024/02/21 17:30:41 | read a packet STOPPED : 0
  24. DEBUG  | wrapper  | 2024/02/21 17:30:41 | JVM signaled that it was stopped.
  25. DEBUG  | wrapperp | 2024/02/21 17:30:41 | socket read no code (closed?).
  26. DEBUG  | wrapperp | 2024/02/21 17:30:41 | Closing backend socket.
  27. DEBUG  | wrapper  | 2024/02/21 17:30:41 | JVM process exited with a code of 1, setting the wrapper exit code to 1.
  28. DEBUG  | wrapper  | 2024/02/21 17:30:41 | JVM exited normally.
  29. DEBUG  | wrapper  | 2024/02/21 17:30:41 | Enqueue Event 'jvm_stopped'
  30. STATUS | wrapper  | 2024/02/21 17:30:42 | on_exit trigger matched.  Restarting the JVM.  (Exit code: 1)
  31. DEBUG  | wrapper  | 2024/02/21 17:30:42 | Preparing to restart with mode 4.

The error "Registering Probe - Failed" makes me think that is some kind of license key error but I have uninstalled and installed it twice so I don't think that's the cause.

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