Kaizen #130 - Zoho CRM Scala SDK (V6) - Configuration and Initialization

Kaizen #130 - Zoho CRM Scala SDK (V6) - Configuration and Initialization

Hello and welcome to another Kaizen week!

In this week's post, we'll show you how to get started with Zoho CRM's Scala SDK, and walk you through the configuration and initialization process. Specifically, we will  discuss how to use the Scala SDK to make API calls authenticated via self-client. Please note that this article holds true for Scala SDK supporting version 6 of Zoho CRM APIs.

Software Development Kits (SDKs) are sets of tools and libraries designed to simplify the development process, and the integration between applications and specific platforms or services. They provide pre-built functionalities and abstract complex tasks, facilitating easier and faster development process. Zoho CRM's Scala SDKs act as a wrapper  for the REST APIs, thus making it easier to use the services of Zoho CRM.

Simplified Authentication using Scala SDK

Authentication with Zoho CRM APIs is facilitated by the OAuth 2.0 protocol, ensuring secure access to its resources. The process begins with the generation of a grant token for your organization in the Zoho Developer Console, where you specify the required scopes. Subsequently, using this grant token, you can generate both the access token, used for API call authentication, and the refresh token, employed for refreshing the access tokens after their one-hour expiry period. You must persist these tokens, along with their expiry times, in your server's data store for seamless API access. 

However, with the Scala SDK, this authentication process is significantly simplified. After generating the grant token and initialization, the SDK takes care of the rest. The SDK handles token generation, persistence, and refreshing the access token automatically, ensuring access to the resources without manual intervention.

Using the Zoho CRM Scala SDK

Before diving into the usage of Scala SDKs, ensure that the following prerequisites are met:
  • Ensure that the client app has Java version 11 or above.
  • Ensure that the client app has Scala version 2.13.5 or above.
  • Have an IDE such as IntelliJ installed.
  • An active Zoho CRM account.

1. Register your application with Zoho CRM

When you register a client with Zoho CRM, you establish a connection between your application and Zoho CRM, enabling your application to securely access and interact with Zoho CRM APIs and resources after authentication. The registration process involves providing essential details such as the client type, homepage URL, and authorized redirect URIs, depending on the type of client you choose.

To register your client:
  1. Go to the Zoho Developer Console
  2. Click on Get Started or +ADD CLIENT
  3. Choose the Client Type as Self-Client or Server based Applications depending on your application. Read our Kaizen post on the different client types to understand better. For this article, we will proceed with Self-client as we aim to develop a Scala application for our own use.
  4. Fill in the necessary details and click CREATE to register your client successfully. This will provide you with a Client ID and Client Secret.

2. Create a Scala project in your preferred IDE

If you already have your project set up, you may skip this step. However, if you are starting out, the next crucial step is to create a Scala Project in your preferred IDE. For the purpose of this guide, we will be using IntelliJ IDEA as the IDE of choice. 

3. Include the Zoho CRM Scala SDK in your project

To include the Zoho CRM Scala SDK in your project, you can follow different methods as outlined here.  However, for the purpose of this guide, we will demonstrate how to include the SDK using the build.sbt file.

Follow these steps to include the Zoho CRM Scala SDK in your project using the build.sbt file:
  1. Open your project in IntelliJ IDEA or your preferred IDE.
  2. Locate the build.sbt file in your project directory.
  3. Add the Zoho CRM Scala SDK dependency to your build.sbt file. To add the latest version (supporting version 6 of Zoho CRM APIs), include this line in the file  and Save: libraryDependencies ++= Seq( "com.zoho.crm" % "zohocrmsdk-6-0" % "2.0.0")
  4. Sync the changes and reload the files to ensure that the SDK has been added to the project.
Please note that when you install the Zoho CRM SDK, there are many dependencies which will also be installed. These dependencies are necessary for the proper functioning of the SDK and will be automatically managed by your build tool (such as sbt) during the installation process.


4. Obtain the grant token to authenticate your client

To make API calls, you need to authenticate your client by generating a grant token with the required scopes. For this guide, we will be using the self-client created in the first step. 
Log in to the Zoho Developer Console, and generate the grant token with the required scopes. Please note that this grant token has a short life span, and that it is used to generate the access and refresh tokens. Refer to our Kaizen on OAuth2.0 for more details.


5. Configuration and Initialization of the SDK

The configuration step in initializing the SDK involves setting up various objects to define how the SDK operates. This includes specifying the domain for API calls, token persistence, error logging, resource information storage, and more.

Before going into the specifics of various configurations, let us first discuss Token Persistence. Token Persistence refers to the mechanism through which access tokens and refresh tokens obtained during authentication are stored and managed by the SDK.  By storing tokens securely, the SDK can automatically manage token expiration and renewal, eliminating the need for manual token handling by the developer.For details on the different persistence methods supported by our SDKs, please refer to the last section of this post. In this guide, we will be using File Persistence as the method for Token Persistence. However, please note that users must choose the method that best suits their requirements and preferences.

Here is a sample code to initialize the SDK. Make sure to replace the client ID, client secret, grantToken, file paths, and other configurations with your specific values. 
  1. import com.zoho.api.authenticator.OAuthToken
  2. import com.zoho.crm.api.dc.USDataCenter
  3. import com.zoho.crm.api.exception.SDKException
  4. import com.zoho.crm.api.{HeaderMap, Initializer, SDKConfig}
  5. import com.zoho.api.logger.Logger
  6. import com.zoho.api.authenticator.store.FileStore

  7. object BulkWrite {
  8.   @throws[SDKException]
  9.   def main(args: Array[String]): Unit = {
  10.     val environment = USDataCenter.PRODUCTION
  11.     val token = new OAuthToken.Builder().clientID("1000.xxx").clientSecret("xxx").grantToken( "1000.xxx").findUser(false).build()
  12.     //Object containing the absolute file path to store tokens
  13.     var tokenstore = new FileStore("/Documents/SDK-Projects/Scala-SDK/ScalaSample/sdk_tokens_new.txt")
  14.     var logger = new Logger.Builder()
  15.       .level(Logger.Levels.ALL)
  16.       .filePath("/Documents/SDK-Projects/Scala-SDK/ScalaSample/scala_sdk_log.log")
  17.       .build
  18.     var sdkConfig = new SDKConfig.Builder().pickListValidation(false).autoRefreshFields(false).connectionTimeout(1000).requestTimeout(1000).socketTimeout(1000).build
  19.     new Initializer.Builder().environment(environment).token(token).store(tokenstore).logger(logger).SDKConfig(sdkConfig).initialize()
  20.   }
  21. }
  22. class BulkWrite {}

During the initialization step, the following configuration details have to be defined to configure the  behavior and functionality of the SDK. While two of them are mandatory, the others are optional.
  1. environment (mandatory): It determines the API environment, which dictates the domain and URL for making API calls. The format follows the Domain.Environment pattern.
    eg : val env = USDataCenter.PRODUCTION
  2. token (mandatory) : Contains the user token details. Create an instance of OAuthToken with the details that you get after registering your Zoho client. Depending on the available tokens, you can select one of the following flows:
    1. Grant Token Flow: Involves storing and persisting the grant token. This flow is used when you have a grant token available. The SDK will generate and persist the access and refresh tokens, and also refresh the access token upon expiry.
    2. Refresh Token Flow: Involves storing and persisting the refresh token. This flow is used when you have a refresh token available. The SDK will generate and persist the access and refresh tokens, and also refresh the access token upon expiry.
    3. Access Token Flow: In this flow, the access token is directly utilized for API calls without token persistence. The SDK will persist the access token, but upon expiry it won't be refreshed, and an INVALID_TOKEN error will be thrown once the access token has expired.
    4. Id FLow : You can use the id from the persisted token file/DB to make API calls. The id is a unique system generated value for each token details entry in the file/DB. Please note that you can use this method only after the SDK has already been initialized.
  3. logger (optional) : You can customize the logging behavior by setting the desired log level, which can be one of the following: FATAL, ERROR, WARNING, INFO, DEBUG, TRACE, ALL, or OFF. Additionally, you can configure the file path and file name for the log file.
  4. store (optional) : Allows you to configure token persistence for your application. If this is skipped, the SDK will create the "sdk_tokens.txt" file in the current working directory by default to persist the tokens. 

    Database Persistence
    File Persistence
    Custom Persistence
    var tokenstore = new DBStore.Builder()
      .host("hostName")
      .databaseName("databaseName")
      .tableName("tableName")
      .userName("userName")
      .password("password")
      .portNumber("portNumber")
      .build
    var tokenstore = new FileStore("/Users/user_name/Documents/scala_sdk_token.txt")
    var tokenStore = new CustomStore()

  5. SDKConfig (optional) : This method takes care of additional SDK configurations.

    Configuration Key
    Description
    autoRefreshFields
    Default Value : False
    A boolean configuration field to enable or disable automatic refreshing of module fields in the background. If set to true, fields are refreshed every hour, and if set to false, fields must be manually refreshed or deleted.
    pickListValidation
    Default Value : True
    This field enables or disables pick list validation. If enabled, user input for pick list fields is validated, and if the value does not exist in the pick list, the SDK throws an error. If disabled, the input is not validated and the API call is made.
    enableSSLVerification
    Default Value : True
    A boolean field to enable or disable curl certificate verification. If set to true, the SDK verifies the authenticity of certificate. If set to false, the SDK skips the verification.
    connectionTimeout
    Default Value : 0
    The maximum time (in seconds) to wait while trying to connect. Use 0 to wait indefinitely.
    timeout
    Default Value : 0
    The maximum time (in seconds) to allow cURL functions to execute. Use 0 to wait indefinitely.

  6. requestProxy (optional) : Configure this only if you're using a proxy server to make the API calls. To configure, create an instance of RequestProxy containing the proxy properties of the user.

    var requestProxy = new RequestProxy.Builder()
      .host("proxyHost")
      .port(80)
      .user("proxyUser")
      .password("password")
      .userDomain("userDomain")
      .build()

  7. resourcePath (optional) : To configure the absolute directory path to store user-specific files containing module fields information. If this object is skipped, the files will be stored in the project directory itself.
Once the initialization is successful, you can verify that the access and refresh tokens are generated and persisted. You can do this by checking the tokens file or the database, depending on the token persistence method you configured during initialization.


Token Persistence

There are three token persistence methods supported by our SDKs. 
  1. Token Persistence using a Database : In Database persistence, tokens are stored and retrieved from a database (e.g., MySQL). In this case, you should create a table in your database with the required columns. The custom database name and table name can be set in DBStore instance, when you initialise the SDK.
    For instance, to persist your tokens in a table named token in database named zoho in your mySQL DB, use this:

    CREATE DATABASE zoho; // use this to create database named zoho
    // use this to create a table named token, with the following necessary columns
    CREATE TABLE token ( 
      id varchar(10) NOT NULL,
      user_name varchar(255) NOT NULL,
      client_id varchar(255),
      client_secret varchar(255),
      refresh_token varchar(255),
      access_token varchar(255),
      grant_token varchar(255),
      expiry_time varchar(20),
      redirect_url varchar(255),
      api_domain varchar(255),
      primary key (id)
    );

  2. File Persistence : This method allows storing and retrieving the authentication tokens from the file in the file path that you configure. The file will contain the id, user_name, client_id, client_secret, refresh_token, access_token, grant_token, expiry_time, redirect_url, and api_domain.
  3. Custom Persistence : This is a method where users can create their own method of storing and retrieving authentication tokens. To use this method, users need to implement the TokenStore interface and override its methods according to their own logic. For more details, please refer here.
We hope that you found this useful. In next week's Kaizen post, we will discuss about Bulk Write operations using the Scala SDK for Zoho CRM, and on how to import both parent and child records in a single operation.

If you have any queries, let us know the comments below, or send an email to support@zohocrm.com. We would love to hear from you. 


Cheers!
Anu Abraham



Recommended Reads:





    Access your files securely from anywhere







                            Zoho Developer Community




                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts



                                                            • Sticky Posts

                                                            • Kaizen #217 - Actions APIs : Tasks

                                                              Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                            • Kaizen #216 - Actions APIs : Email Notifications

                                                              Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are
                                                            • Kaizen #152 - Client Script Support for the new Canvas Record Forms

                                                              Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achieved
                                                            • Kaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script

                                                              Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.
                                                            • Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI

                                                              Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over the


                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner







                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ



                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                              • Recent Topics

                                                                                                              • Batch Tracking custom function

                                                                                                                Hi fellow zoho users, We have our ecommerce site setup to shopify. I have some products I want to add batch tracking too, my only issue is that it breaks our shopify workflow (create sales order, invoice, payment, package) because it requires us to manually
                                                                                                              • Company Multiple Branch/ Location Accounting

                                                                                                                Hi All, anyone know whether company can maintain their multiple Branch Accounting in Zoho  Books. It will be chart of Accounts & Master Data will be same but different report available as per per Branch. Thanks & regards, Vivek +91 9766906737
                                                                                                              • Is it possible to setup bin locations WITHOUT mandating batch tracking?

                                                                                                                Hi fellow zoho users, I'm wondering if anyone else has a similar issue to me? I only have some products batch tracked (items with shelf life expiry dates) but I am trying to setup bin locations for my entire inventory so we can do stock counting easier.
                                                                                                              • System-generated support email added in CC on “Reply All”

                                                                                                                Hi, I recently set up Zoho Desk for a client and we are trying to prevent the Zoho Desk system-generated support email address (not the mailbox used as the department’s "From address") from being automatically added in CC when agents use “Reply All” on
                                                                                                              • Dependent (Conditional) Fields in Zoho Bookings Forms

                                                                                                                Hello Zoho Bookings Team, Greetings, We would like to request the ability to create dependent (conditional) fields in Zoho Bookings registration forms. Current Limitation: There is currently no way to make one field’s available options depend on the value
                                                                                                              • Support “Other” Option with Free Text in Dropdown Fields

                                                                                                                Hello Zoho Bookings Team, Greetings, We would like to request an enhancement to the registration form fields in Zoho Bookings, specifically for dropdown fields. Current Limitation: At the moment, dropdown fields do not support an “Other” option that allows
                                                                                                              • Zoho CRM Email Templates 100% Width No Background How?

                                                                                                                Hi, On the Zoho CRM Email Templates in setup > customization > templates > new templates > I choose blank template, but still it puts in a gray background and a max width for the email. I just want to make an email that looks like an email I would send from gmail that has no background or max width. How do you do this? 
                                                                                                              • Optimum CRM setup for new B2B business

                                                                                                                Can some advise the most common way to setup Zoho CRM to handle sales for a B2B company? Specifically in how to handle inbound/outbound emails. I have spent hours researching online and can't seem to find an accepted approach, or even a tutorial. I have
                                                                                                              • Run a workflow after record merge

                                                                                                                Hello, We are wondering if there is a way to trigger a workflow after two records are merged? We have a sms service that use to text back and forth with Prospects and Contacts. To make it easy for our users, we automatically create them in this other
                                                                                                              • Include Suggested Articles in New Ticket Email

                                                                                                                When someone creates a new ticket, is there any way to include recommended knowledge base articles (like the ones Zia Suggests) in the email notification to the user? When they're waiting for a reply, it would be nice to have sent them some recommended
                                                                                                              • How to install Widget in inventory module

                                                                                                                Hi, I am trying to install a app into Sales Order Module related list, however there is no button allow me to do that. May I ask how to install widget to inventory module related list?
                                                                                                              • Mapping a new Ticket in Zoho Desk to an Account or Deal in Zoho CRM manually

                                                                                                                Is there any way for me to map an existing ticket in Zoho desk to an account or Deal within Zoho CRM? Sometimes people use different email to put in a ticket than the one that we have in the CRM, but it's still the same person. We would like to be able
                                                                                                              • Item Bulk Edit - Allow for Reorder Level

                                                                                                                We're implementing a process for using the Reorder Level field for Items, and I have to go through and add this value to a huge chunk of our Items. It's driving me bonkers that I have to do this individually through the UI rather than bulk updating. It
                                                                                                              • Sharing my portal URL with clients outside the project

                                                                                                                Hi I need help making my project public for anyone to check on my task. I'm a freelance artist and I use trello to keep track on my client's projects however I wanted to do an upgrade. Went on here and so far I'm loving it. However, I'm having an issue sharing my url to those to see progress. They said they needed an account to access my project. How do I fix this? Without them needing an account.
                                                                                                              • StatusIQ

                                                                                                                Please add StatusIQ to data sources. We using site24x7 and StatusIQ together and site24x7 integration is already there. Thanks and regards, Torsten
                                                                                                              • Report sorting not working

                                                                                                                I make extensive use of Summary reports and Pivot Tables. Most of these reports are structured such that I have several columns of "information" data that I want displayed, followed by one or more "Data" summarizations. For example, I have the following
                                                                                                              • This site can’t be reached mail.zoho.com took too long to respond

                                                                                                                In my office at any system, we couldnt able to login zoho email. it shows " This site can’t be reached mail.zoho.com took too long to respond". please fix it soon.
                                                                                                              • Why am I seeing deleted records in Zoho Analytics syncing with Zoho CRM?

                                                                                                                I have done a data sync between Zoho CRM and Zoho Analytics, and the recycle bin is empty. Why do I see deleted leads/deals/contacts in Zoho Analytics if it doesn't exist in Zoho CRM? How can I solve this problem? Thanks
                                                                                                              • Zoho Flow + QuickBooks Estimates – Line items not created from CRM subform

                                                                                                                Hi everyone, I’m trying to create QuickBooks Estimates from Zoho CRM Quotes using Zoho Flow. I’m aware that Zoho Flow’s native “Create Estimate” action does not support multiple line items, so I followed the community guidance for Invoices using a custom
                                                                                                              • SAP S/4 HANA Integration via ZOHO Flow

                                                                                                                Hi How do I change the SAP Client ID while creating a new connection ? MY client ID is 421. I believe the client id should be an input field for length 3 numbers rather then a drop down to select from a fixed set of values. Thanks
                                                                                                              • VLOOKUP FUNCTION PROBLEM

                                                                                                                   Hello, i have a problem with the VLOOKUP  function in my sheet http://public.sheet.zoho.com/public/tonimoreno/indicemasacorporal2 in cell D2. This function doesn't work correctly and always returns the last content of the range. Can you help me?
                                                                                                              • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

                                                                                                                Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage
                                                                                                              • Zoho Flow Completely Broken?

                                                                                                                Since December 13th, 100% of our flows have stopped working completely. Nothing is working or triggering??? I called support & sat on the line with them for 2 HOURS until they finally concluded it was a back-end problem on their end?? Now i'm calling
                                                                                                              • Print / Export full Dashboard page

                                                                                                                Hello Zoho team, It is currently only possible to print/export one component of a dashboard at a time. Requesting the option to print/export a full dashboard page with all components to a pdf or picture. Doing through the browser doesn't give good results.
                                                                                                              • emails duplicated in my outlook client

                                                                                                                Hello I am just new here and I have a litle problem that I do not find how to solve. I sumarise here after. Your help would be very appreciated. I have just recently contracted this zoho mail servicesservices as an initial evaluation yesterday night. I then:   - opened a free account  - created 1 initial email address ..........@domain.com  - created a second email address ..........@domain.com - proceeded with the config instructions (checking the ownership of my domain, changing MX etc... ) as
                                                                                                              • How to check task starting time in zoho mobile app?

                                                                                                                I am using the Zoho mobile app on my iPhone, and I am not able to see the task's starting and finishing times. When opening the Task information / Details, I can only see the Task start date and due date, but not the time. Is there any way to check a
                                                                                                              • Creating an extension in Sigma: Zoho CRM isn't selectable as a service

                                                                                                                I have 2 Zoho accounts which are part of 2 different workplaces. One workplace is able to select 'Zoho CRM' as a service option when creating a new extension, the other one is not. I'm not sure what the exact differences are between them. What do I need
                                                                                                              • List of packaged components and if they are upgradable

                                                                                                                Hello, In reference to the article Components and Packaging in Zoho Vertical Studio, can you provide an overview of what these are. Can you also please provide a list of of components that are considered Packaged and also whether they are Upgradable?
                                                                                                              • Cliq iOS can't see shared screen

                                                                                                                Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards
                                                                                                              • Knowledgebase SEO

                                                                                                                We have a custom-domain mapped help center that is not restricted via login. I have some questions: a) will a robots.txt file still allow us to control indexing? b) do we have the ability to edit the sitemap? c) do category URLs get indexed by search
                                                                                                              • RouteIQ for Zoho FSM

                                                                                                                Beste, Zou wel top zijn dat we een RouteIQ hebben voor FSM aangezien we constant moeten zien wat de beste route is voor onze monteurs. Nu moeten we een speciale aparte programma hebben om de beste route te berrekenen voor onze monteurs aangezien de planning
                                                                                                              • Export Tickets from the Help Center

                                                                                                                Hello everyone! We are now allowing end users to export tickets directly from the help center. The ticket export allows users to: Filter tickets by Department, Priority, and Account before exporting. Download files from Export History (Setup > Data administration
                                                                                                              • Zoho Books Sandbox environment

                                                                                                                Hello. Is there a free sandbox environment for the developers using Zoho Books API? I am working on the Zoho Books add-on and currently not ready to buy a premium service - maybe later when my add-on will start to bring money. Right now I just need a
                                                                                                              • Super Admin Logging in as another User

                                                                                                                How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are working
                                                                                                              • Is it possible to remove filtering options?

                                                                                                                My CRM has a lot of custom fields that should not be used in filters or views. Fields that are automated and exist only to store temporary values that get used in functions. These create a lot of noise in the list of fields to filter. Isn't there any
                                                                                                              • Function #18: Associate invoice templates automatically based on customer language

                                                                                                                For businesses dealing with a diverse linguistic clientele, it becomes crucial to send out invoices in the customer's preferred language to ensure effective communication. This requirement can be handled in Zoho Books by creating invoice templates in
                                                                                                              • Changing field types

                                                                                                                Question im a Zoho CRM user and curious, if I change a flied type from single or multi line text to a URL field type will i lose the data in the field or will it be converted to website link automatically. Thanks
                                                                                                              • Quote PDF – Header image stopped rendering suddenly

                                                                                                                Hello Zoho Support Team, We are facing an issue with Quote PDF templates in Zoho Books. Previously, images added inside the Quote header HTML were rendering correctly. However, recently the header image is no longer appearing, while header text still
                                                                                                              • Changing Default PDF Name

                                                                                                                Is it possible to change the default name of a PDF? As of right now, all of my quotes are named 'QT_$QuoteNumber' (i,e: 'QT_19803471298374) - would it be possible to change this to: '$CompanyName - $AccountName - $QuoteNumber' for instance?
                                                                                                              • Tip 2: Recursive functions in Deluge: How to dynamically run a function for a specified number of times.

                                                                                                                Hi folks, As part of the Zoho Creator - Tips and Tricks series every fortnight, we are back today with a new tip on Recursive functions.  Let us first quickly understand what Recursive functions are: A function that calls itself one or more times is known as a Recursive function. That is, you can execute a function to perform a particular action a specific number of times. And, at the end of each iteration, a new output is generated. Recursive functions are commonly used by programmers as it enables
                                                                                                              • Next Page