Kaizen #14 - Notification API
Hello everyone!
Welcome back to another week in the Kaizen series!
This week, we will discuss the Notification API in detail.
What is a Notification API?
Notification API allows you to get instant notifications whenever an action is performed on the records of a module. The system notifies you of the event on the URL you provide. You can also enable notifications based on a specific operation like create, update, or delete.
Channels for notification
You can create individual channels to 'watch' set of activities performed on certain CRM modules like Leads/Contacts/Accounts etc.
Let us assume that you have an application with two code modules—Code module 1 processes data from the Sales Force Automation modules, and code module 2 processes data from the inventory modules. Therefore, it makes sense to create one channel for each code module and notify the user about a change in that code module from the respective channel.
Through the Notification APIs, you can also set the expiry time for instant notifications for every channel, and disable notifications, anytime.
Notification APIs allow you to
Enable Notifications (POST)
Get Notification Details (GET)
Disable Notifications (DELETE)
Disable Specific Notification (PATCH)
Enable Notifications
This API allows you to enable instant notifications for a channel.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: POST
Scope: ZohoCRM.notifications.ALL/CREATE
Here is a sample request that sends out notifications to the notify URL when a contact or a deal is created, or when an account is updated.
{ "watch": [ { "channel_id": "10000007828", "events": [ "Contacts.create", "Accounts.edit", "Deals.create" ], "channel_expiry": "2020-02-02T10:30:00+05:30", "token": "contacts_and_deals7828", "notify_url": "https://webhook.site/71d9de50-244f-473e-beb6-1acd161c3ac6" } ] } |
While enabling instant notifications, you can specify the following in the input:
Key and Data type | Description |
notify_url (mandatory) String | A valid URL that accepts data from the Notification API. Whenever any action gets triggered, the notification will be sent to this notify URL. |
channel_id (mandatory) String | The unique identification of that particular channel. The given value is sent back in the notification when an action happens in that channel. |
events (mandatory) JSON array | A JSON array of the module API name and the operation type (action on the records) that you want to be notified upon. |
token String, max of 50 characters | The given value is sent back in the notification URL body to ensure that the notification is sent from Zoho CRM. By using this value, users can validate the notifications. |
channel_expiry DateTime | The expiry time of the channel in the ISO8601 format. After this time, notifications for the channel are not sent. The expiry can be a maximum of one day after the notifications were enabled for that channel. If you do not specify this value or set an expiry time beyond one day, the system considers the default expiration time of one hour. |
Note
You can create a maximum of 100 channels (100 JSON objects, one for each channel) per API call.
Here is the response to the above POST request.
{ "watch": [ { "code": "SUCCESS", "details": { "events": [ { "channel_expiry": "2020-01-10T19:20:23+05:30", "resource_uri": "{{api-domain}}/crm/v2/Contacts", "resource_id": "3652397000000002179", "resource_name": "Contacts", "channel_id": "10000007828" }, { "channel_expiry": "2020-01-10T19:20:23+05:30", "resource_uri": "{{api-domain}}/crm/v2/Deals", "resource_id": "3652397000000002181", "resource_name": "Deals", "channel_id": "10000007828" }, { "channel_expiry": "2020-01-10T19:20:23+05:30", "resource_uri": "{{api-domain}}/crm/v2/Accounts", "resource_id": "3652397000000002177", "resource_name": "Accounts", "channel_id": "10000007828" } ] }, "message": "Successfully subscribed for actions-watch of the given module", "status": "success" } ] } |
Where,
resource_uri is the request URL to access the module.
resource_id is the ID of the module (obtained from "{api-domain}/crm/v2/settings/module_api_name").
Here is the sample request body of the notification that Zoho CRM sends to the notify URL.
{ "query_params": {}, "module": "Contacts", "resource_uri": "{{api-domain}}/crm/v2/Contacts", "ids": [ "3652397000001565035" ], "operation": "insert", "channel_id": "10000007828", "token": "contacts_deals_accounts_7828" } |
Get Notification Details
Use this API to get the list of all notifications a user has enabled.
You can also specify the channel_id to get the details of the notifications for that particular channel.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: GET
Scope: ZohoCRM.notifications.ALL/READ
Note
You can fetch a maximum of 200 channels per API call using this method.
Key and Data Type | Description |
per_page Integer | The number of channels you want to fetch per API call. The maximum is 200. |
page Integer | To get the list of records from the respective pages. The default value is 1. |
module String | The API name of the module to fetch notifications enabled for that module. |
channel_id String | The unique ID of the notification channel. |
Example:
{{api-domain}}/crm/v2/actions/watch?module=Leads&page=1&per_page=150&channel_id=10000007828
Update Notification Details
This API allows you to update the details of an existing notification like the token, the event which triggers the notification.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: PUT
Scope: ZohoCRM.notifications.ALL/WRITE/UPDATE
Mandatory parameter: channel_id
Below is an example of an input to update the details of the notification we enabled in the previous example.
{ "watch": [ { "channel_id": "10000007828", "events": [ "Contacts.create", "Contacts.edit", "Deals.create" ], "channel_expiry": "2020-01-12T15:35:05+05:30", "token": "contacts_deals_7828", } ] } |
As you can see, we have updated the event in which a notification is triggered, and the token.
Note
- Only the details you specify in the input will be updated. All other details you specified while enabling the notification will be removed. In this case, the notification for "Accounts.edit" will be disabled.
- You can update a maximum of 100 channels per API call.
Update Specific Information of a Notification
Use this API when you want to update specific information of a notification by retaining the existing details.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: PATCH
Scope: ZohoCRM.notifications.ALL/WRITE/UPDATE
Mandatory parameter: channel_id
All other information like the input structure, limits are similar to the previous example.
Disable Notifications
Use this API to disable all (DELETE) or specific details (PATCH) of the notifications that you have enabled for a channel.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: DELETE/PATCH
Scope: ZohoCRM.notifications.ALL/WRITE/DELETE
Mandatory parameter: channel_ids (comma-separated channel IDs)
Example:
{{api-domain}}/crm/v2/actions/watch?channel_ids=10000007828,10000007000
Here is a sample input to disable specific notifications in a channel (PATCH).
{ "watch": [ { "events": [ "Contacts.create" ], "_delete_events": true } ] } |
The following table gives you the details of every key in the input.
Key and Data Type | Description |
channel_id (mandatory) Integer | The unique ID of the channel that you want to update or delete. |
events (mandatory) JSON array | The module API name (from the module metadata API) and the operation type (all, create, edit, and delete) that you want to disable notifications for. |
_delete_events (mandatory for PATCH) Boolean | Indicates whether you want to delete the events mentioned in the input. true deletes all the notifications for the events; false or not specifying this key in the input does not disable notifications. |
Note
- The DELETE request deletes the channel and the notifications enabled for that channel.
- The PATCH request deletes only the events you specify in the events array, provided you have set the value for the _delete_events key as true.
We hope you found this post useful. Let us know your thoughts in the comment section or write to us at support@zohocrm.com.
Cheers!
Access your files securely from anywhere
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Shylaja S
Ricardo
Jaya Suriya J
David
Phuong
Sticky Posts
Client Script | Update - Introducing Commands in Client Script!
Have you ever wished you could trigger Client Script from contexts other than just the supported pages and events? Have you ever wanted to leverage the advantage of Client Script at your finger tip? Discover the power of Client Script - Commands! CommandsKaizen #165 : How to call Zoho CRM APIs using Client Script
Welcome back to another exciting Client Script post! In this post, we will discuss one of the most frequently asked questions: How do you call Zoho CRM APIs from Client Scripts? In this kaizen post, 1. Ways to make calls to Zoho CRM APIs using ClientKaizen#162 : Add Tags and Open Pre-filled Email Drafts via Client Scripts
Hello everyone! Welcome to another informative Kaizen post. In this post, let us see how to accomplish the following using Client Script. 1. How to auto-tag a record based on field update? 2. How to Open a pre-filled email draft This post will provideExtension Pointers - JS SDK series #4: Managing data from a widget using ZOHO.CRM.HTTP
Handling and managing the data between two applications is a major factor for an efficient business. There are a variety of ways to handle data between Zoho CRM and other third-party applications. You can use deluge CRM tasks, create connectors, use APIKaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achieved
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Feature Request - Configurable Payment Icons + Pay Now link in email.
The PAY NOW buttons (icons) on invoices are really small. It would be great if we could make that a big, colored icon. Better would be to add a button to emails as well.Website Access Blocked (from one pc only) when attempting unattended access to any device
Hello From one of my laptops I cannot access any remote device using unattended access. A Zoho Assist error page didplays 'Website Access Blocked. See attached.AI read notes or explanation
It would be such a great feature to have AI voices be able to read our Notes or Explanation If not having the AI speak the notes at run time, how about a feature where inside of Zoho Show you can have it look at all the notes of all the slides and haveTop Menu Disappeared from Blog Page
Hi, Our top menu disappeared at Blog Posts page. However, it's still visible any other page on the website. I attached two screenshots, so it can be understood clearly. How can we bring back top menu? Thanks, K.Managing Prepaid Hours for Consulting
We are a consulting firm that bills clients a flat upfront annual fee plus an hourly rate and offer a discount for pre-paying a block of hours. Hours that surpass the pre-paid block are billed monthly at the normal rate. If there are any pre-paid hours remaining at the end of the project they are banked for future use. I'm not seeing a method of doing this in Projects/Books/CRM... thoughts?ZOHO Widget SDK not loading in html
I have this code below, I have imported the widgetsdk however I get the error shown in the image, I have tried many different ways of importing and initiating the function ZOHO but nothing is working. can someone explain what I'm doing wrong, if I amEnhancements to Zoho Corp Help Center "Team Requests" View
Dear Zoho Team, I hope this message finds you well. The ability to view both my tickets and my team’s tickets in the Zoho Corp Help Center is a fantastic feature, especially as the focal point for Zoho in our organization. However, we’ve encountered aAllow Multiple Scheduled Appointments with Zoho Support
Dear Zoho Team, I hope you're doing well. First, thank you for introducing the option to schedule support calls via the Zoho CRM booking link. This has been a fantastic enhancement, eliminating the need for back-and-forth coordination when schedulingProjectwise budget ---
Can we have a Project wise subject in addition to the Monthly, and quarterly ACCOUNT LEVEL budget?WorkDrive API Documentation
WorkDrive provides users and developers an extensive set of APIs to help integrate functionalities of Zoho WorkDrive with other Zoho applications and third-party tools. We have published the official WorkDrive API Documentation page for all external users.Error 403: Forbidden When Updating Email Signature via API
Hi Zoho Desk team, First, congratulations again on the excellent Zoho API. But, I’m encountering an issue while attempting to update an email signature via the API. Whenever I make a request to update the signature, the response returns an HTTP 403 ForbiddenWho can see draft replies on tickets?
We have noticed that we are able to see draft replies made by other agents. Which settings can limit this visibility? It makes sense to me that admins and the agent who created the draft would be able to see the draft, but no one else. How can we makeSerious question: Are there actually "solo-preneurs"/small business owners who made Zoho-one work well for them?
L.S. After already many years of continued struggle with Zoho-One, I am seriously wondering if there are actually solo-preneurs (one person small business owners - without a large, dedicated IT dept.) who got it (Zoho-One) to work well for their businesses.Major iOS issues when accessing forms via the browser
Hi, We have been using forms for some time, while the office staff are accessing the forms via the app on Android mobiles, we have a fleet of sub contractors that we would not like them having access to the main app as some of the forms are confidentialAll notes disappeared
I've been using the notebook app for over five years on my phone without being logged into an account. A few days ago I opened the app and all my notes had disappeared. Since then I tried restarting my phone, updating the app and logging into my account,How to Iterate a Function in Zoho Desk Workflow with Delay Between Calls?
Hi everyone, I’m working on a function in Zoho Desk that searches for a specific ticket record. If the ticket is not found, I need to retry the search multiple times with a delay between each attempt until the ticket is located or a maximum number ofHow to Iterate a Function in Zoho Desk Workflow with Delay Between Calls?
Hi everyone, I’m working on a function in Zoho Desk that searches for a specific ticket record. If the ticket is not found, I need to retry the search multiple times with a delay between each attempt until the ticket is located or a maximum number ofWork Orders / Bundle Requests
Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory ofZoho Books API Limit Is RIDICULOUS!!!!!!!!!!!!!
The 2,500 API call limit in Zoho Books is about as useful as AOL dialup. Seriously Zoho, not only can I use up 2,500 API calls in no time with my own app but YOUR OWN STUPID IPAD APP blows through them super fast too, so if any one of my clients wantsQR codes in templates
I'm excited about the new QR code generator. I have included a QR code that contains the record ID setting "${ID}" as input data. In the report detail it works perfectly but when printing it in a template the code is not shown.Button Display Conditions
Hi Guys, Is it at all possible to have extra button conditions? Context: We have data in our deals module which has a custom button which converts the deal into contacts + set up relationships between them. At the end of the conversion we set a fieldKnowledge base: The nitty-gritty of SEO tags
A well-optimized knowledge base with great SEO can benefit your company by allowing customers to find help articles and support resources using search engines. This enables customers to quickly and efficiently find the information they need without directSocial Media Simplified with Zoho Social: Make the best out of the publishing calendar
Are you a marketer who likes visualizing your plan of action before you start social media posting? Are you part of a team that works on social media on a rotational basis, so the most important task is to collaborate to avoid overlap and confusion? OrCustom function daily limit and procedural programming
Dearest Zoho Today, support confirmed that if I call a custom function from another custom function then I will use up two, with regards to my daily limit. A few times, we have blown our daily limit and that means that ordinary business processes don't run for the rest of the day. I have to mop these up the following day and there is no guarantee that I will get it right. Therefore, I can't afford to waste any. Procedural programming has been around for over 50 years now and it greatly simplifiesUnified customer portal login
As I'm a Zoho One subscriber I can provide my customers with portal access to many of the Zoho apps. However, the customer must have a separate login for each app, which may be difficult for them to manage and frustrating as all they understand is thatWelcome Link Expired
Hi The links sent to the users didn't get clicked on in time and now all the links have expired. Is there a way to send a new link without deleting them and re-adding them>New enhancements: Changing portal users' email addresses and new customization options for templates
Dear All, Portals have enabled organizations to extend access to various CRM modules to their customers, vendors, partners, and end users, per their business requirements. When a portal is created, an invitation email is sent to portal users with a linkGranular Time Frame Settings for Message Deletion and Editing in Zoho Cliq
Dear Zoho Team, I hope you're doing well. Currently, the settings for message deletion and editing in Zoho Cliq are configured globally under: Admin Panel > Organisation > Configurations > Conversations Delete messages: Time frame to allow message deletionNew Built In QR/Barcode Generator Print Settings
I'm trying out the new QR/Barcode generator field in Creator. I would think most people will want to print these, like I do. I am not seeing any way to control the height or width of the barcode for printing (inside the print/pdf template builder). TheZoho One. Client Script
Hi, I would like to know if the Client Script feature is available in Zoho One. If it's, how can I enable it?Calendar View for Zoho Tickets
Is there a way to view your tickets with due dates on a calendar view? I can not find a way to merge my Zoho Calendar and Tickets. This would be extremely helpful to my team.Delete / Modify Default Career Site - Zoho Recruit
Hello, It would be very useful if we could delete a default career site or change which of our career site is the default. Our Career site was created when there were issues with Zoho Recruit creating English CTA buttons on French Career sites. The onlyWorkflows for Timesheet
Good day, Any way to have timesheet as triggers? I looked into Zoho Flow and into Zoho Project automation but no where can I have timesheet as a trigger. Basically, I would like to trigger something upon timesheet approval. Right now, the only way toIs it possible to hide Developer Space for all user in Zoho Projects
Hello! I am Zoho admin in a company and we want to use Zoho Project to manage projects, but after a few days of testing we are not able to "hide" the Developer Space from all kind of users except the admin. To sum up, I want to hide this for all users.Introducing automation and utility conversations in WhatsApp marketing
We’re excited to announce the addition of two new features to our WhatsApp integration: Automation and Utility conversations. These enhancements will allow you to streamline your marketing efforts and engage with your customers more effectively by automatingExtracting data from cells in zoho sheets for zoho books
I am currently uploading my bank statment in excel format to zoho workdrive. I would like flow to extract certain data and send it to zoho books. Would scripting in zoho flow be able to help me with this? By this I mean should I attempt this in zoho flowWithin the Basic KPI component in Analytics, it is impossible to set "next" day range as a filter
Hi there, I am currently setting up a deal dashboard for the Sales team. While it is possible to filter deal records to show records that were created LAST X days only, it looks like a NEXT X days Closing date filter is not available. Would it be possiblePulling Specific Products from Sales Orders in Books to a CRM Record
We currently process orders directly through our website (woocommerce) as well as through manual sales orders in zoho books. When an order comes through the website, all of the individual products from that order show up in the CRM record of that customer.Você já viu os cursos do Zoho Mind?
Pessoal, Tem uma plataforma da Zoho chamada Zoho Mind, muito interessante os cursos e vídeos tutoriais que lá possui. Para a turma do Zoho Creator, tem uma dica de Buscar dados em Formulário, segue o link e clique em Zoho Creator. https://www.zohomind.com.br/#/videostutoriaisComo gerar gatilhos para pagamento de impostos no Zoho Books?
Olá Pessoal, boa tarde! Gostaria de saber como vocês estão escriturando os impostos a pagar no Zoho Books. Vi que temos a opção de Bills, porém se eu escriturar nesta aba do Zoho Books para gerar lembretes de tempo de vencimento por exemplo vai refletirNext Page