Kaizen #53 - Sales Orders #API

Kaizen #53 - Sales Orders #API

Hello everyone!
Welcome back to another week of Kaizen.
In this post, we will discuss inserting, updating, and deleting a Sales Order via an API.

What is a Sales Order?
A Sales Order is a document sent to your customers to confirm the items and prices of a sale. It is usually created after a quote is accepted by your customers, and your items are ready to be shipped or delivered to them.

Getting a Sales Order
Use the Get Records API to get the record(s) from the Sales Order module.

Request URL: {api-domain}/crm/v2/Sales_Orders (or)
                        {api-domain}/crm/v2/Sales_Orders/ {record_id}
Request Method: GET

Sample Response



Creating a Sales Order
Use the Insert Records API to insert a record in the Sales Order module.

Request URL: {api-domain}/crm/v2/Sales_Orders
Request Method: POST

Sample Input

{
    "data": [
        {
            "Account_Name": {
                "id": "3652397000000624046"
            },
            "Subject": "SO Kaizen 53",
            "Product_Details": [
                {
                    "product": {
                        "id": "3652397000000416001"
                    },
                    "quantity": 10,
                    "Discount": 20,
                    "Unit Price": 1000,
                    "line_tax": [
                        {
                            "percentage": 10,
                            "name": "Sales Tax"
                        },
                        {
                            "percentage": 1,
                            "name": "VAT"
                        }
                    ]
                }
            ]
        }
    ]
}

Request JSON

Key 
Description
Account_Name
Mandatory, JSON object
The record ID of the account you want to associate the sales order with. Use the Get Records API to fetch the Account_Name.
Subject
Mandatory, string
The subject line of your sales order.
Product_Details
Mandatory, JSON array
An array of details of the product you want to generate the sales order for. For more details on the keys inside this array, refer to our post on Handling product line items in the inventory modules.
Owner
Optional, JSON object
The record ID of the owner you want to assign this sales order record to. Use the Get Users API to fetch the owner's details.
Deal_Name
Optional, JSON object
The record ID of the deal you want to associate with this sales order. Use the Get Records API to fetch the Deal_Name.
Quote_Name
Optional, JSON object
The record ID of the quote that is associated with the sales order.
Contact_Name
Optional, JSON object
The record ID of the contact you want to associate with the sales order. Use the Get Records API to fetch the Contact_Name.
Discount
Optional, integer
The discount you want to offer on the sales order.
Description
Optional, string
A description of the sales order.
Customer_No
Optional, string
The customer number that you are generating the sales order for. This is for your own internal reference.
Tax
Optional, integer
The tax you want to apply for the sales order (this is different from the tax inside the product details section, which pertains to the taxes levied on that product).
Carrier
Optional, string
The name of the carrier that will ship the sales order. You can get the possible values through the Fields Metadata API.
Sales_Commission
Optional, integer
The commission that is applicable for the sale.
Due_Date
Optional, string
The date in the yyyy-mm-dd format on which the sales order is due.
Adjustment
Optional, integer
The adjustment in the sale, if any, that is added to the grand total of that product.
Terms_and_Conditions
Optional, string
The terms and conditions of the sales order, if any.
Excise_Duty
Optional, integer
The excise duty levied on the sale of the product, if any.
$line_tax
Optional, JSON array
The tax that you want to apply to the Sub Total of the line items while generating the sales order. For more details,  refer to Handling product line items in the inventory modules.
Status
Optional, string
The status of the sales order. You can get the possible values through the Fields Metadata API.

Apart from the above keys, you can also specify the keys about the billing and shipping details. Go to Setup > Developer Space > APIs > API Names > Sales Orders to know the API names of these fields. You can also use the Fields Metadata API.

Sample Response



Note
  • You can insert a maximum of 100 sales orders in an API call.
  • You can associate up to 200 products with a sales order. Add a JSON object for each product in the Product_Details section.

Updating a Sales Order
Use the Update Records API to update the record(s) in the Sales Order module.

Request URL: {api-domain}/crm/v2/Sales_Orders/record_id (or)
{api-domain}/crm/v2/Sales_Orders (with record IDs in the input body)
Request Method: PUT

Sample Input
In this example, we have updated the product associated with the sales order.



Sample Response



Note
  • You can update a maximum of 100 sales orders in an API call. 
  • When you update multiple sales orders in a single call, pass the record ID of each sales order in the JSON object under the root key "data". Example:
    {
        "data": [
            {
    "id":"3652397000002791035",
            },
            {
    "id":"3652397000002791004",
            }
        ]
    }

Deleting a Sales Order
Use the Delete Records API to delete the record(s) in the Sales Order module.

Request URL: {api-domain}/crm/v2/Sales_Orders/{record_id} (or)
                         {api-domain}/crm/v2/Sales_Orders?ids=record_id1,record_id2
Request Method: DELETE

Sample Response



Note
You can delete a maximum of 100 sales orders in a single API call.


We hope you found this post useful. Let us know your questions and feedback in the comments section, or write to us at support@zohocrm.com.

Cheers!





    Access your files securely from anywhere







                            Zoho Developer Community




                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts



                                                            • Sticky Posts

                                                            • Kaizen #217 - Actions APIs : Tasks

                                                              Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                            • Kaizen #216 - Actions APIs : Email Notifications

                                                              Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are
                                                            • Kaizen #152 - Client Script Support for the new Canvas Record Forms

                                                              Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achieved
                                                            • Kaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script

                                                              Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.
                                                            • Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI

                                                              Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over the


                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner







                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources

                                                                                              Zoho Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ



                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                              • Recent Topics

                                                                                                              • Using IMAP configuration for shared email inboxes

                                                                                                                Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configure
                                                                                                              • Add Lookup Field in Tasks Module

                                                                                                                Hello, I have a need to add a Lookup field in addition to the ones that are already there in the Tasks module. I've seen this thread and so understand that the reason lookup fields may not be part of it is that there are already links to the tables (
                                                                                                              • Hotmail is blocking the zoho mail IP

                                                                                                                Greetings, Since last Tuesday (5 days ago today) I wrote to Zoho support and I still haven't received a single response (Ticket ID: 2056917). Is this how you treat people who pay for your email service? I am making this public so that those who want to
                                                                                                              • Client Portal ZOHO ONE

                                                                                                                Dear Zoho one is fantastic option for companies but it seems to me that it is still an aggregation of aps let me explain I have zoho books with client portal so client access their invoice then I have zoho project with client portal so they can access their project but not their invoice without another URL another LOGIN Are you planning in creating a beautiful UI portal for client so we can control access to client in one location to multiple aps at least unify project and invoice aps that would
                                                                                                              • Read webpage - MSXML2.ServerXMLHTTP

                                                                                                                I have the following VBA script, put together from various sources (mainly zoho forum/help/support, so it once worked, I guess): private Sub GetListOfSheets() Dim url As String Dim xmlhttp As Object Dim parameters As String Dim html As String range("B1").value
                                                                                                              • Zoho Creator Form Search

                                                                                                                I'm new to Zoho Creator and so far i do like it but im shocked there seems to be no easy way to add a search function and/or navigation to there forms as this readily available in every platform i have used in the past. Anyway i have a form which i have
                                                                                                              • How to setup DKIM / SPF in Zoho Mail

                                                                                                                Hello there! I'm having a hard time understanding how to setup the TXT records for SPF and DKIM with Zoho Mail. I'm following the instructions here: https://www.zoho.com/campaigns/help/setup-spf-dkim.html Specifically, when it comes to the value for the
                                                                                                              • Mass update cant trigger a workflow?

                                                                                                                Hello there, Is this a normal Creator behaviour? In a report, if I manually edit each data row, it will pass those changes to all other reports. However, if I perform a Mass Update on a few data rows at once, the new data is not pushed to other reports.
                                                                                                              • Default Ticket View - Table?

                                                                                                                Guys, We mostly use the table view to queue tickets. Maybe I am missing it - but how can I set that view as 'default" for all our agents? Thanks JV
                                                                                                              • Exciting Updates to the Kiosk Studio Feature in Zoho CRM!

                                                                                                                Hello Everyone, We are here again with a series of new enhancements to Kiosk Studio, designed to elevate your experience and bring even greater efficiency to your business processes. These updates build upon our ongoing commitment to making Kiosk a powerful
                                                                                                              • search and Smart Bar both missing in Mail

                                                                                                                One of the users on my account does not have the search bar at the top right or the Smart Bar at the bottom left of the desktop Mail app. Any ideas how to get those back?
                                                                                                              • "Wrong password or login" Problem to configure Zoho on MAIL App on my Macbook

                                                                                                                Hi, I'm having problems to configure my e-mail on my MAIL App(Macbook pro). My e-mail is hari@trespontoum.net Actually was working perfectly, and still working on my Iphone. My MAIL App prompt me that my login or password is wrong. I tried to change 3
                                                                                                              • Presenting ABM for Zoho CRM: Expand and retain your customers with precision

                                                                                                                Picture this scenario: You're a growing SaaS company ready to launch a powerful business suite, and are looking to gain traction and momentum. But as a business with a tight budget, you know acquiring new customers is slow, expensive, and often delivers
                                                                                                              • Possible for first Signer of Sign Form to specify the next signer in the sequence

                                                                                                                We have many use cases where multiple signers need sign the same document. We'd love to be able to use sign forms, where the a signer who uses the Sign Form link can specify the name and email address for the next person in the sequence.
                                                                                                              • Duplicate customers being created in Desk

                                                                                                                Hi I've trying to work out why I've getting duplicated customers being created in my desk. I have an external booking system that generates an email when I get a customer booking a job. A booking email gets sent to Desk where I manage the booking and
                                                                                                              • Remote Control Functionality During Screen Sharing in Zoho Cliq

                                                                                                                Hello Zoho Cliq Team, We would like to request the addition of remote control functionality during screen sharing sessions in Zoho Cliq. Currently, while screen sharing in Cliq is very useful, it lacks the ability for another participant to take control
                                                                                                              • Let us add Lookup fields in the Blueprint Transitions

                                                                                                                We are unable to add Lookup Fields in the blueprint transitions in Zoho Desk, we wanted to make it a requirement for our workflow but since it's not available in the transition we cannot. The lookup field exists in the Layout: But it cannot be added/selected
                                                                                                              • Zoho Projects API Scope for Issue Attachments

                                                                                                                I try to download issue attachments via the API, unfortunately I always get the following error code when trying to download the file from the supplied URL: {"ERROR_MESSAGE":"INVALID_OAUTHSCOPE","ERROR_CODE":401} indicating an auth scope error. I've tried
                                                                                                              • How to fetch custom fields for time entries in Zoho Project API v3

                                                                                                                In the previous Zoho Projects REST API, we were able to retrieve custom field details for time entries, including picklist options, using the endpoint: GET /restapi/portal/[PORTAL_ID]/timesheetcustomfields In the new Zoho Projects API v3, we tried using
                                                                                                              • Zoho Survey Enhancements

                                                                                                                We love Survey. We use it a ton. It needs some enhancements. Maybe some of these are already on the roadmap? API - this is crucial. We have some complex surveys that take place and need to update records, trigger other functions/automations, etc. I would
                                                                                                              • Images Don't Display on Blog

                                                                                                                Hi, I've just posted a new blog entry, but regardless of format (png or jpeg) Images that display in Preview mode do not display on any browser in the published post.  I've not done anything different with this post than others regarding images, please advice. Thanks! Edit:  I've discovered that moving the image files from a my sub directory folder "Pics for Blog" to the top level of the "Files" folder on my site allows the images to display live.  This, even though my other blog posts are correctly
                                                                                                              • Checkbox Field Mapping Zoho Forms to Zoho Sign

                                                                                                                I have an application that will be filled out via Forms that I am mapping into a PDF Filler on Zoho Sign. I need to have a series of checkboxes mapped to the corresponding fields in Sign and I only see single checkboxes available via the mapping, though
                                                                                                              • MCP > Creator connection failing with Claude

                                                                                                                I'm trying to get claude to access any of my Zoho Creator apps and it keeps failing. I have enabled all tools for creator and ensured in claude settings that everything is authorised. Here is what claude says : Unfortunately, the error messages I'm receiving
                                                                                                              • WorkDrive and CRM not in sync

                                                                                                                1/ There is a CRM file upload field with WorkDrive file set as the source: 2/ Then the file is renamed in WorkDrive (outside CRM): 3/ The File in CRM is not synced after the change in WorkDrive; the file name (reference) in CRM record is not updated (here
                                                                                                              • Books P&L by Customer

                                                                                                                Lately, we have found that the Customer field filter for the Profit & Loss report in Zoho Books is no longer available. We have several projects with the same customer and look at the P&Ls by project AND by Customer (overall). Can you please add back in this field selection alongside the Project field to the P&L report filter? Thanks! -Gina
                                                                                                              • Sent mail sort by date disappeared

                                                                                                                Hello, We used to be able to sort the emails by date in the sent folder, but this feature has recently disappeared. Can we bring it back?
                                                                                                              • I cannot check out to Zoho People.

                                                                                                                When I tried to check out today, there's prompt that inhibits me to check out: To add entry in Attendance, log time for any of your jobs
                                                                                                              • Pricing Strategies: #2 Plan your Service Offerings using Plans

                                                                                                                Meet Harvey & Mia, hailing from the same Tech school, carrying the dream of setting up their own IT maintenance firm in their location. They drew up a clear business plan and put their business in motion on New Year's Eve. They had great reception right
                                                                                                              • Open a record to edit based on another form being edited

                                                                                                                Hi all, I am trying to edit a record based on another record being edited. It works out like this: When I create a Monthly_Update and then submit I open the Monthly_Levels form and pass the ID from the Monthly_Update to a field called mu. I want it to
                                                                                                              • Problem with signature on zoho survey

                                                                                                                Hello, I'm trying to export individual responses with signatures on zoho survey. But the signatures on some of my surveys are not exported as the original image, but as a generic image, same for all (screen joins). Is there a solution to have the signatures
                                                                                                              • Change in Zoho CRM API?

                                                                                                                Hello, I am using the Zoho API trough the PHP SDK v2.1 Since few days, I noticed that I have to change the way I pass the data to the API when I create, update, or upsert a record. Dates Before I was passing a PHP date object to "$record->addKeyValue(...)",
                                                                                                              • How to view CRM Sales Orders in Desk

                                                                                                                What's the usual way to view all CRM sales orders linked to a contact, when viewing a ticket in Desk? I don't want to have to open a new tab to see the order in CRM. And the Desk CRM sidebar doesn't seem to be configurable. Would I have to use an extension
                                                                                                              • MTA - BAD IP reputation by outlook/hotmail

                                                                                                                Messages to Microsoft email servers are bouncing back due to poor reputation. Message: 4.7.650 The mail server [136.143.188.206] has been temporarily rate limited due to IP reputation. For e-mail delivery information see https://postmaster.live.com (S775)
                                                                                                              • QuickBooks Extension for Zoho CRM - Advanced Features -2025

                                                                                                                Hello Everyone, We’re happy to announce the latest version of our QuickBooks Extension for Zoho CRM, now officially live on the Zoho Marketplace! This release introduces one-click data sync, a user-friendly UI, enhanced performance, and a powerful set
                                                                                                              • Changing Department often causes the Firefox tab to freeze

                                                                                                                Title, it doesn't seem to happen with neither Opera nor Chrome. And even in Firefox, sometimes it just lets me change the department I'm in no problem, even to All Departments which is probably the most, like, resource heavy? But most of the time, the
                                                                                                              • Need to integrate Zoho Mail Mobile app with Zoho Meeting Mobile App for Android and Apple

                                                                                                                Hello Zoho Team, Please bring integration of Zoho Mail Mobile app with Zoho Meeting for Android and Apple Thanks
                                                                                                              • ¡Muchas gracias por participar a los Meetups de Usuarios de Zoho! Y Novedades del ecosistema Zoho

                                                                                                                ¡Hola Comunidad de Zoho en Español! 👋 Después de un breve lapso de tiempo, volvemos con una nueva edición de nuestro Community Digest, donde te contamos las novedades de los productos de Zoho en los últimos meses. Estas mejoras se centran en nuestros
                                                                                                              • Anyway to move mail from one account to another yet?

                                                                                                                Hello, Is there any way to move email from one mailbox account to another mailbox account in zoho yet? Thanks, Ryan.
                                                                                                              • Using a CRM Client Script Button to create a Books Invoice

                                                                                                                Hello, I need help handling error messages returned to my client script from a function. The scenario I have setup a client script button which is available from each Deal. This CS executes a crm function, which in turn creates an invoice based on the
                                                                                                              • Building Toppings #2 - Learn how to use Bigin's Developer Console to build toppings

                                                                                                                Hey Biginners, In our last post, we discussed what toppings are, why they're essential to extending Bigin's capabilities, and how the Bigin Developer Center serves as the starting point for building them. As a cloud platform, the Developer Center empowers
                                                                                                              • Next Page