Keep track of mass mail responses using "stages"
Hello,
sometimes we have the need to contact our suppliers or customers in order to update them about new procedures.
Sample case: we activated a new warehouse, so we need to be sure all suppliers are aware of the new address + we want to ask them to invoice the goods separately based on the destination.
In the past I've used Streak, which basically allows to:
- send one-to-one emails massively (same that can be done with Mass Mail feature of Zoho CRM)
- keep track of the answers and advancement. In this sample case we have the following stages:
- added to to contacts list
- e-mail sent
- reminder e-mail sent
- waiting for confirmation
- accepted
- partially accepted
- refused
This way we can keep track of all the responses while getting a very detailed mapping of the responses.
Is there a way to get this kind of result using Zoho CRM?
Please note: I prefer not to use Campaigns, as it allows unsubscription and communications can be easily delivered to the "Promotions" tab of gmail.
Thank you!
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