Key changes in metering API Limits
Hello everyone,
We are going to implement a couple of important changes concerning v2.0 API Limits in Zoho CRM, which will be effective from 15 October, 2018. These upgrades guarantee several benefits to the users, such as an increase in the overall API limits, and the removal of time constraints for the API calls.
The two major changes that will be implemented are:
- A new system of calculating the API Rate Limits -
Currently, the per minute API rate limits are calculated based on the number of API calls made for a user/min/oauth2 app.
For example, currently in the Enterprise Edition, the API Rate limit is - 100 requests/minute/user/app
However, from now on, instead of calculating the number of API calls made in a minute, the rate limit will be calculated based on the number of concurrent calls made per user per app. Therefore, the rate limits, or the 'concurrency limits' as it shall be termed henceforth, will now specify the maximum number of API calls that can be simultaneously active at a given point of time, for a user per app.
NEW CONCURRENCY LIMITS FOR VARIOUS EDITIONS OF ZOHO CRM -
EDITION | CONCURRENCY LIMITS FOR A USER/APP |
Free | 5 |
Standard | 10 |
Professional | 15 |
Enterprise/Zoho One/CRM Plus | 20 |
Ultimate | 25 |
Benefits:
Calculating the API rate limits based on concurrent calls will be hugely beneficial to you, as it prevents all time-based restrictions. For instance, currently in the Enterprise Edition, you can make only 100 calls per minute per app. If you exhaust this rate limit, you will have to wait for the minute to get over, to make the next API call.
However, from now on, with the rate limits being based on the number of simultaneous active calls, rather than on the number of calls made in a minute, there would be no per minute call limit restrictions. You will be able to make any number of API calls in a minute without restrictions, enabling you to work uninterrupted, provided the number of concurrent calls are within the specified limits.
2. An increase in API Limits -
We are also increasing the maximum API call limits that can be made in a 24-hour window. This increase is the result of associating API calls with 'Credits'. These credits will be deducted from your Credit Count, based on the type of the API call that you make. Since the new credit count that we provide is almost double the old maximum API call limits, there will be a huge performance boost.
However, the credit deduction is based upon the intensiveness of the performance, and the memory usage of the operations involved in the API calls. Therefore, although the call limits increase substantially for the commonly used API calls, you will find that they are restricted for the memory-intensive API calls.
The revised Maximum Credit Limits in a 24-hour window are as follows -
EDITION | OLD MAXIMUM CALL LIMITS | NEW MAXIMUM CREDITS |
Professional | 100,000 | 200,000 |
Enterprise/Zoho One/CRM Plus | 300,000 | 500,000 |
Ultimate | 500,000 | 1,000,000 |
The credit deduction for some of the API operations are listed below -
API CALLS | CREDITS |
1 | |
1 | |
1 | |
1 | |
2 | |
3 | |
5 | |
1 credit for every 50 records | |
1 credit for every 10 records | |
50 | |
All other APIs | 1 |
As you can see, a commonly used API call, such as Get records, will consume only a minimum amount of credits. However, an intensive API call, such as Convert Lead, will consume more credits, because of the heavy amount of operations involved in it.
Note: The Insert/Update/Upsert API call can be made for a maximum of 100 records, and the Add/Remove Tags to Multiple records API call can be made for a maximum of 500 records. Therefore, the maximum number of credits that can be deducted for these two API calls are 10.
How will these changes affect me?
These changes will not affect the functioning of your existing CRM system. You can carry on working with your CRM in the usual manner. These changes are only concerning the way we meter the API limits. Since we are implementing an entirely different method of calculating the API limits, you will find an increase in your overall limits for the most part, and a decrease in the limits for certain memory-intensive operations alone.
What do I have to do on my part?
You can rest assured that there is absolutely no action required to be taken on your end. You need not modify or make any changes to your CRM.
If you have any further queries regarding these changes, you can contact our customer support or write to us at: support@zohocrm.com.
Update 1 -
As of 25 October 2018, the credit system has been enabled for all Zoho CRM users. However, the concurrency limits are being implemented to Zoho CRM users in phases. If the concurrency limits have not yet been enabled for your CRM, the old API Rate Limits will still be active, until the activation of concurrency limits.
You can find out whether concurrency limits have been activated for you or not, by the response headers that are returned for your HTTP requests. If these response headers- X-RATELIMIT-LIMIT, X-RATELIMIT-REMAINING, X-RATELIMIT-RESET are returned for your requests, then the concurrency limits have not been activated for you yet, and your API limits are still restricted on a per-minute basis.
The API Rate limits restricted on a per-minute basis are as follows -
Zoho CRM Edition | API Rate Limits |
Free Edition | 50 requests/minute/user/app |
Standard Edition | 100 requests/minute/user/app |
Professional Edition | 100 requests/minute/user/app |
Enterprise Edition | 100 requests/minute/user/app |
CRM Plus Edition | 100 requests/minute/user/app |
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Yashashwini Pisupati
Jennifer Denhup
titledev
jet
Sticky Posts
Kaizen #222 - Client Script Support for Notes Related List
Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore howKaizen #217 - Actions APIs : Tasks
Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.Kaizen #216 - Actions APIs : Email Notifications
Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes areKaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achievedKaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script
Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Emails are going to notification folder and not in inbox
emails are going to notification folder and not into inboxError AS101 when adding new email alias
Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.Report on opportunities showing only the last note added.
Hi I need to create a report that shows the most recent note added to each opportunity. This is so management can see what the latest update is according to the assigned salesperson. One workaround is to use the status field but this implies added manual work and mistakes as the salesperson would have to copy the existing status to a note before adding the latest status... otherwise the activity history would be lost. My current workaround is a report on Notes with Opportunities as the related module.Please add Zelle as an online payment option
Hello, I would like to request Zelle be added to the online payment service providers for Zoho Invoice. Considering how ubiquitous Zelle has become as a way to pay people via the major banking institutions, I feel like many freelancers would benefit fromThis user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
Hello, Just signed up to ZOHO on a friend's recommendation. Got the TXT part (verified my domain), but whenever I try to add ANY user, I get the error: This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details I have emailed as well and writing here as well because when I searched, I saw many people faced the same issue and instead of email, they got a faster response here. My domain is: raisingreaderspk . com Hope this can be resolved. Thank youGetting Project Template List using the REST API
I am trying to confirm that I can use the REST API to create a project using a project template. The API documentation indicates this is possible by providing the Template ID, but it is not clear at all how to get a list of available Project TemplatesHow to display the CONTACT ID in the Contact page
Hi, I've seen this conversation below and it is exactly the same question I'm raising now, but unfortunately the last message is not solved https://help.zoho.com/portal/community/topic/show-contact-id-while-editing-contact-form I need to show the ContactId and I don't know how to do this. The last message included in the conversaton shows the way but not it is not completed. "I am sorry by default we do not have the option to show the record ID for the contacts in the field in a record. When youHow to change margins in templates
Hi, I'm new to Zoho Campaigns, and am trying to figure out how to adjust the margins within an email template. The default margins make the text go all the way to the edges of the page. Please advise.Create Canvas list view templates from images powered by Zia
Currently available for all paid editions of Zoho CRM in the US, EU, IN, JP & CN DCs. Designing a personalized CRM interface just got even easier. In today’s fast-evolving digital landscape, AI is transforming the way we work by automating complex tasksPainfully Slow Zoho mail
Since yesterday Zoho Mail seems to have starting functioning very slowly and having a few bugs. It's slow to open mails, slow to send, slow to change between email accounts. Sometimes clicking on a particular folder (eg Sent folder) stops working and"Wrong password or login" Problem to configure Zoho on MAIL App on my Macbook
Hi, I'm having problems to configure my e-mail on my MAIL App(Macbook pro). My e-mail is hari@trespontoum.net Actually was working perfectly, and still working on my Iphone. My MAIL App prompt me that my login or password is wrong. I tried to change 3"User already exist in your org"
Hello, I've just read a discussion about this issue, which didn't solve my problem. I'm trying to add the following emails: sales@kiss-my-boutique.co.uk returns@kiss-my-boutique.co.uk orders@kiss-my-boutique.co.uk I'm getting an error message each time I try and add them. None of them are primary or secondary emails and none of them have been created as users before. I know this as when I try and login and do 'forgot my password' all I get is an error message saying 'user invalid'. Please advise.Operation Not Permitted
Hi, I have problem in adding user after verifying the domain but it seems like error appeared which is "operation not permitted". For your information, I had delete other domain before did it.Email forwarding setup fails
I'm trying to set up email forwarding from my Zoho email to my gmail address. I followed the directions to set up email forwarding here: https://www.zoho.com/mail/help/email-forwarding.html. I did only steps 1-6. After doing this, rather than settingPassing the CRM
Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine whenShopify store email issues- Not getting emails
Hi We have migrated from Microsoft outlook to Zoho back in March, we have a shopify store, the domain is hosted on namesilo, not shopify, I have seen some people here complaining about not getting emails from customers who fill out the contact form onHow do I fix this? Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked.
How do I fix this? Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked.Invoice Discount Account
Is there a way to change the account used for Discounts applied to an invoice? The current Discount account (ZB native account) type is an "Income" type. I would like to change it to "Other Income", but that is not possible, I am assuming because it containsNeed Inactive accounts to be visible in Reports in Zoho Books
I N=need Inactive accounts to be visible in Reports in Zoho Books to do recons of the accounts but when i see the same they are not visible in the Accountant - Account Transactions reportAPI Support for Creating Invoices with Batch-Tracked Items
Hi Zoho Community, I am working on an integration where we create invoices in ERPNext and push them to Zoho Books. I need to send batch-tracked items (batch numbers) when creating invoices. I could not find any reference in the Zoho Books API documentation.javax.mail.authenticationfailedexception 535 authentication failed
Hi, I am facing 535 authentication failed error when trying to send email from zoho desktop as well as in webmail. Can you suggest to fix this issue,. Regards, RekhaPhantom Opening Balance
While experimenting w/ creating a composite item, Zoho added funds to Petty Cash and added Bank Account equal to previous day's balance. I'm unable to undo the adding of funds. Attaching screenshots of both bank account and petty cash transactions.Importing customer comments and multiple shipto addresses
I am evaluating Zoho Books and have most of my data imported with two exceptions: (1) Import customer comments - in my current system I have several comments of different types, and I need to bring these into Zoho. Preferably Books customer records, butDetailed Account Reports - Add Running Balance
When one clicks into an account from a report (say P/L or Balance Sheet), the default reports have the Debit, Credit, and then the Amount. The Amount column (last one) is duplicate information. It would be far better and fit more peoples' use cases ifHow to Billed from two different GST Numbers
How to Billed from two different GST Numbers. Suppose ABC & Co had GST registration in Delhi and Haryana and Zoho account is created with Delhi GST Registration number. Now i also want to issue invoice from Haryana GST Registration number. How can i proceed ?Payment system for donations management
I manage an organization where we receive donations from payers. Hence, there is no need to first create invoices and then create payments received against the invoices. What are the recommended best practices to do this in ZohoBooks?Zoho IP blocked by SpamHaus
ERROR CODE :550 - 5.7.0 Your server IP address is in the SpamHaus SBL-XBL database, byeIMAP Communication Problems - IMAP Down Again
We are experiencing the same problems over the last week or so that were supposedly 'solved' according to this thread. Zoho Imap Down Again This is affecting attempts to use IMAP on multiple ISPs and users so is definitely narrowed down to Zoho problems.Can't login to Zoho mail
I'm logged into Zoho but when I try to go in zoho mail I get: Invalid request! The input passed is invalid or the URL is invoked without valid parameters. Please check your input and try again. I just set up my mx records and stuff with namecheap a fewHotmail is STILL blocking the zoho mail IP
Greetings, as I already mentioned in my last message, my Zoho IP has been blocked by Hotmail for more than 15 days. Although someone said that the issue was "solved," it still isn't, and this amount of time seems neither normal for a "serious" company,Keyboard shortcut M key
I'm trying to customize my keyboard shortcuts and assign the "m" key. But it says the key is already assigned. I've looked through all my shortcuts and can't see any assigned "m". When I select an email and press the M key, nothing happens. What is theManage customer access across multi-brand help centers
Hello everyone! Managing customer's access across multiple brands has been streamlined with the ability to invite, reinvite, approve, reject, and deactivate contacts individually for each help center brand . This enhancement gives administrators preciseWhite Label certificate
Hi all, About 72 hours ago, we fulfilled all steps for white labeling (CNAME to point to mail.cs.zohohost.eu), but since then the configuration page is now stuck at "generating certificate" since 3 days. When I execute an NSLOOKUP mail.webfoundry.be itUnusual activity detected from this IP. Please try again after some time
When i try to create new addresses on my account i am getting this error, it has been 24 hours now and i am still getting this error can anyone helpHow to add a new domain in my account?
Probably zoho has the worst UI in the market. Cannot add a new domain to manage a new email address.Ability for admin to access or make changes in zoho form without asking for ownership
Currently in zoho form only form owner can make the changes in the form and if someone else has to make changes then we have to transfer the ownership to them and even admin also cant access it . So i think admin must have the ability or option to accessWhy does Zoho’s diff viewer highlight parts of unchanged lines?
Hi everyone, I’ve noticed something odd in the Zoho editor’s diff view. When I delete a single line, the diff doesn’t just mark that line as removed. Instead, it highlights parts of the next line as if they changed, even though they are identical. Example:Report sorting not working
I make extensive use of Summary reports and Pivot Tables. Most of these reports are structured such that I have several columns of "information" data that I want displayed, followed by one or more "Data" summarizations. For example, I have the followingNew Enhancements in Wizards
Dear All, Wizards help you break a long form into a series of smaller forms on different screens, making it less overwhelming. We are thrilled to introduce a couple of enhancements to wizards in Zoho CRM: Enhancements for conditional rules in WizardsMicrosoft Teams now available as an online meeting provider
Hello everyone, We're pleased to announce that Zoho CRM now supports Microsoft Teams as an online meeting provider—alongside the other providers already available. Admins can enable Microsoft Teams directly from the Preferences tab under the MeetingsNext Page